Host - Ajax Tavern

About the Role

The Host at The Little Nell is responsible for welcoming guests on arrival to the restaurant, seating them, and presenting clean menus in a friendly, professional, and timely manner. This role reports to the Restaurant Manager and plays a key part in ensuring a seamless dining experience for guests.

Responsibilities

• Greet all guests in a timely manner and communicate wait times to ensure everyone feels accommodated.
• Manage the seating chart to allocate tables fairly between servers.
• Assist restaurant employees with clearing and resetting tables as needed.
• Ensure bar area tables are clean and condiments are stocked, cleaned, and refilled.
• Assist with restaurant side work to prepare for service.
• Answer phone calls to communicate wait times, reservations, collect payment, and answer basic resort questions.
• Participate in daily cleaning operations, including checking bathrooms, mopping, sweeping, and vacuuming.
• Assist as a restaurant server, food runner, or busser if needed.
• Perform snow removal as required, including moving deck furniture.
• Other duties as assigned.

Requirements

• Must be 16 years of age or older.
• Ability to communicate and follow oral or written directions in English is required.
• High School graduate preferred.
• TIPS Certification preferred.

Skills

• Proficient knowledge of guest service principles and best practices.
• Basic knowledge of food preparation techniques and food allergies.
• Knowledge of reservation systems and seating management.
• Familiarity with menu offerings, specials, and promotions.
• Ability to multitask and stay organized in a fast-paced environment.
• Excellent verbal communication and interpersonal skills.
• Ability to handle guest inquiries, concerns, and complaints professionally.
• Understanding of basic restaurant operations and table turnover strategies.
• Basic math skills for managing waitlists and seating arrangements.
• Ability to remain calm and composed under pressure.
• Attention to detail to ensure a smooth guest experience.
• Ability to stand for long periods and move quickly when needed.
• Flexibility to work nights, weekends, and holidays as needed.
• Proficient knowledge of computer programs such as Microsoft Office or POS systems is preferred.

Work Environment & Physical Demands

• Ability to reach, crouch, kneel, stand, walk, or be on your feet for extended periods of time.
• Regularly work in wet, hot, and humid conditions for extended periods.
• May be required to walk on slippery and uneven surfaces.
• Must be able to occasionally lift, push, or pull up to 50 lbs. individually or with assistance.

Benefits

• Paid Time Off Programs.
• Paid Leave Programs.
• Employee Ski Pass and Dependent Ski Passes.
• Other company perks.

This is a seasonal full-time position.