Hospitality & Workplace Experience Manager

About Aquarian

Aquarian Holdings ("Aquarian") is a diversified global holding company with a strategic portfolio of insurance and asset management solutions. Aquarian Insurance Holdings acquires and operates insurance companies with a focus on life and annuity underwriting, deploying strategies to grow balance sheet profitability by writing new insurance/reinsurance, improving investment income, and optimizing operations. After launching in 2017, Aquarian finalized its first investment in 2018 in Investors Heritage, a regional life insurer domiciled in Kentucky that focuses on pre-need policies. Working closely with management, Aquarian helped the company grow with expanded product offerings and distribution channels, building on its 60-year track record of exceptional client service. Aquarian continued to deepen its expertise and grow its existing offerings in insurance and reinsurance through its acquisitions of Hudson Life and Annuity Company in 2021 and Somerset Re in 2022. Aquarian Investments complements the insurance operations, combining best practices from the world’s leading financial services firms with its own distinct strategy, approach, and organizational culture. Aquarian has continued to expand into alternative assets and private credit through the launches of Aquarian Liquid Credit, Aquarian Strategic Opportunities, Aquarian Private Credit, and Aquarian Real Estate Partners. Aquarian has since grown its business to approximately $25.8 billion in AUM, with 40 investment professionals, multiple funds, and insurance and reinsurance companies, all committed to providing meaningful investment opportunities to millions of people. In November 2025, Aquarian announced the signing of a definitive merger agreement under which an affiliate will acquire Brighthouse Financial in an all-cash transaction valued at approximately $4.1 billion. Brighthouse is one of the largest providers of annuities and life insurance in the U.S., with approximately $208 billion of AUM. Following the anticipated close of the transaction in 2026, Brighthouse Financial will operate as a standalone entity within the Aquarian portfolio.

The Role

Aquarian Holdings is looking for an exceptional individual to join our Workplace Services team as a Hospitality & Workplace Experience Manager, reporting to the Director, Headquarters Workplace Services. The Hospitality & Workplace Experience Manager will design and implement Aquarian's workplace hospitality strategy, lead the daily employee and guest experience, oversee reception and concierge operations, and establish consistent service standards across all office locations. In addition to being extremely organized, the ideal candidate is a resourceful service leader who demonstrates strong attention to detail, sound judgment, and an ability to anticipate needs in a fast-paced environment. This position is five days per week in office, located in New York City, with an ability to travel to other Aquarian locations if necessary.

Responsibilities

• Develop, execute, and continuously evolve the firm's workplace hospitality, guest experience, and service excellence strategy across all office locations.
• Manage all aspects of the Reception and Guest Experience teams, including hiring, staff development, coordination, scheduling, coaching, and performance management.
• Establish performance expectations, service KPIs, and development plans for hospitality team members to ensure consistent delivery of exceptional service standards.
• Ensure consistent hospitality standards, operating procedures, and employee experience practices across all Aquarian office locations.
• Oversee the end-to-end guest journey, including arrival, meeting experience, departure, and post-visit follow-up, with particular focus on executive, investor, and VIP visits.
• Manage conference services, room readiness, catering operations, pantry programs, and workplace amenities.
• Cultivate and maintain vendor relationships for catering, food service, hospitality, workplace amenities, and events
• Partner with Building Services, Executive Assistants, IT, Security, and other Workplace Services stakeholders to support daily operations.
• Serve as a trusted partner to senior leadership and Executive Assistants in planning and executing high-profile meetings, executive visits, investor events, and other strategic office engagements.
• Develop operating procedures, service standards, and training programs for hospitality functions
• Lead process improvement efforts and ad hoc projects across reception, guest experience services, conference services, and workplace experience
• Monitor hospitality budgets, inventory, and vendor performance