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Hospitality Technical Systems Support Professional

Honeywell Technologies · Salem, OR · 2 days ago
Hybrid$25–$31/hrFull-time

About the role

The Hospitality Technical Systems Support Professional provides frontline technical support for Honeywell Hospitality customers, with a primary focus on troubleshooting and resolving issues related to electronic locks, access control, networking, wireless communications, cloud services, and integrated hotel technologies. This role combines customer support, technical problem-solving, customer engagement, and participation in new product introductions (NPI) and continuous improvement initiatives.

Responsibilities

  • Customer Support
    • Provide technical support via phone, email, and remote sessions.
    • Troubleshoot issues involving:
      • Electronic locks and access control systems
      • Gateways, controllers, and wireless communications
      • Networking and connectivity
      • Cloud services, APIs, and third-party integrations
    • Document cases and resolutions in Salesforce.
    • Own customer issues through resolution while meeting service and quality expectations.
  • Technical Troubleshooting
    • Perform root cause analysis across hardware, software, networking, and integrated systems.
    • Analyze logs, diagnostics, and connectivity issues.
    • Escalate complex issues with documented findings and recommendations.
  • Customer Engagement & Collaboration
    • Participate in customer meetings, escalations, technical reviews, and deployments.
    • Communicate effectively with technical and non-technical audiences.
    • Collaborate with Product Management, Engineering, Sales, Quality, Training, and Field Services teams.
  • New Product Introduction (NPI) Support
    • Support product readiness activities and pilot deployments.
    • Provide customer feedback to Product and Engineering teams.
    • Contribute to documentation, knowledge base articles, and support processes.

Qualifications

  • Required:
    • Bachelor's degree in Computer Science, Information Technology, Networking, Engineering, or related field; or equivalent experience.
    • Minimum of 3 years experience in Technical Support, Network Support, Systems Support, or similar customer-facing technical roles.
    • Working knowledge of:
      • TCP/IP, DNS, DHCP, VPNs, and networking fundamentals
      • Windows and client/server environments
      • Wireless networking
      • Hardware and software troubleshooting
      • Remote diagnostic tools and structured troubleshooting methods
  • Preferred:
    • Microsoft, Cisco, CompTIA, or other networking/infrastructure certifications.
    • Experience with REST APIs, JSON, SQL, Python, or PowerShell.
    • Familiarity with cloud-connected applications, IoT devices, RF technologies, Salesforce, hospitality technology, access control, or building automation systems.

Pay

The hourly range for this position is $25.00 – $31.00. Honeywell considers various factors when extending an offer, including the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.

Work Environment

  • Fast-paced technical support environment.
  • Primarily customer-facing with inbound and outbound support responsibilities.
  • Participation in customer meetings, escalations, and product launch activities.
  • Occasional after-hours support and limited travel may be required.

Benefits

  • Employer-subsidized Medical, Dental, Vision, and Life Insurance
  • Short-Term and Long-Term Disability
  • 401(k) match
  • Flexible Spending Accounts, Health Savings Accounts
  • Employee Assistance Program (EAP) and Educational Assistance
  • Parental Leave and Paid Time Off (vacation, personal business, sick time, and parental leave)
  • 12 Paid Holidays

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