Hospitality Supervisor
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not create Pay/Schedule/Benefits sections unless posting actually states them. It does state compensation range up to $26.46 per hour, may be eligible for annual bonus. Benefits listed. Shift: 7:00a.m to 4:00p.m Monday to Friday. So we can include Pay, Benefits, Schedule sections.
We need to ensure we don't include filler like "commensurate with experience". Not present.
We need to preserve all substantive info.
Let's extract content:
About Us: Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Job Description: As a Hospitality Supervisor (Client Relations Supervisor), you will be responsible for overseeing a team, guiding them in building and maintaining strong relationships with our valued clients. Your primary objective is to ensure client satisfaction, resolve issues efficiently, and contribute to the growth and retention of our client base. The ideal candidate is a proactive and empathetic leader with excellent communication skills, a customer-centric approach, and a passion for delivering top-notch service. This role reports to the Client Relations Manager or the Client Relations Director.
Shift: 7:00a.m to 4:00p.m Monday to Friday
Attire: Opensity Employees wear a provided uniform for this position
Job Requirements (list):
- Build strong client relationships, improve and maintain customer satisfaction through timely resolution of issues and communicate customer satisfaction results with the firm.
- Conduct client satisfaction surveys for service evaluation and improvement opportunities
- Provide cost savings and service enhancement initiatives to client
- Takes accountability for ultimate problem resolution
- Operational Leadership
- Understands and runs the day-to-day functions of their client portfolios against targets, metrics, and compliance with corporate policy and procedures
- Maintain an operational overview of the team to ensure that client deadlines and expectations are met and maintained
- Evaluate, design and introduce new best practices in services, staffing and technology on a regular basis
- Work with teams to create short- and long-term goals to ensure client expectations are met.
- Monitor progress of projects and proactively identify any potential risks and implement mitigation steps.
- Ensure site is tour ready; this includes proper signage, communication board and/or binders updated and site is neat, clean and organized
- Produce and analyze weekly reports as needed.
- Participate in weekly leadership discussions.
- Essential skills that are required for this position include, but not limited to, the following:
- Client first mentality
- Leads by example demonstrating self-confidence, energy and enthusiasm
- Actively listen and identify both spoken and unspoken needs
- Works well under pressure
- Excellent verbal and written communication skills necessary.
- Adapt your communication style to a wide variety of personalities and situations.
- Good listening and professional demeanor
- Works well in a fast-paced environment
- Must be able to navigate clients of every professional level.
- Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
- Ability to lift or move 40 lbs. or greater
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time
- The position requires walking for long periods of time in a fast paced work environment
- EXCELLENT CUSTOMER SERVICE IS A REQUIREMENT!
- Preferred candidates will have a minimum of 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning.
Compensation: The Compensation range for this role is up to 26.46 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Benefits: All eligible employees receive access to a comprehensive benefits package, including:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
We also have "#INDHP" maybe a tag; ignore.
We need to remove EEO etc.
Now structure sections:
We could have:
About the role
(maybe combine About Us and Job Description? Actually "About the role" could contain description of role and mission. We'll put About Us + Mission + Job Description overview.
Responsibilities
(list of duties from Job Requirements bullet points that are duties)
Requirements
(maybe essential skills list? But we have both Requirements and Skills. The instruction says use headings for Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where.
We have "Job Requirements" list (the bullet points). That could go under Requirements.
We have "Essential skills" list (skills). That could go under Skills.
We have "Preferred candidates will have a minimum of 2-3 years’ experience..." That could go under Qualifications.
We have "Shift" and "Attire" maybe under Schedule? Actually Schedule heading for shift timing. Attire could be a paragraph under About the role or maybe under Requirements? Probably include in About the role paragraph.
We have Compensation -> Pay section.
We have Benefits -> Benefits section.
We have Schedule -> Shift.
We need to avoid empty sections.
Let's craft:
About the role
Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. As a Hospitality Supervisor (Client Relations Supervisor), you will be responsible for overseeing a team, guiding them in building and maintaining strong relationships with our valued clients. Your primary objective is to ensure client satisfaction, resolve issues efficiently, and contribute to the growth and retention of our client base. The ideal candidate is a proactive and empathetic leader with excellent communication skills, a customer-centric approach, and a passion for delivering top‑notch service. This role reports to the Client Relations Manager or the Client Relations Director. Opensity Employees wear a provided uniform for this position.
Responsibilities
- Build strong client relationships, improve and maintain customer satisfaction through timely resolution of issues and communicate customer satisfaction results with the firm.
- Conduct client satisfaction surveys for service evaluation and improvement opportunities.
- Provide cost savings and service enhancement initiatives to client.
- Take accountability for ultimate problem resolution.
- Understand and run the day‑to‑day functions of client portfolios against targets, metrics, and compliance with corporate policy and procedures.
- Maintain an operational overview of the team to ensure that client deadlines and expectations are met and maintained.
- Evaluate, design and introduce new best practices in services, staffing and technology on a regular basis.
- Work with teams to create short‑ and long‑term goals to ensure client expectations are met.
- Monitor progress of projects and proactively identify any potential risks and implement mitigation steps.
- Ensure site is tour ready; this includes proper signage, communication board and/or binders updated and site is neat, clean and organized.
- Produce and analyze weekly reports as needed.
- Participate in weekly leadership discussions.
Qualifications
Preferred candidates will have a minimum of 2‑3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning.
Actually that's a list item but we can just put as paragraph.
Better: Preferred candidates will have a minimum of 2‑3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning.
Skills
- Client first mentality
- Leads by example demonstrating self‑confidence, energy and enthusiasm
- Actively listen and identify both spoken and unspoken needs
- Works well under pressure
- Excellent verbal and written communication skills
- Adapt communication style to a wide variety of personalities and situations
- Good listening and professional demeanor
- Works well in a fast‑paced environment
- Ability to navigate clients of every professional level
- Strong technical skills (Microsoft Office Suite, Google Docs, audio/visual equipment)
- Ability to lift or move 40 lbs. or greater
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time
- The position requires walking for long periods of time in a fast‑paced work environment
- EXCELLENT CUSTOMER SERVICE IS A REQUIREMENT!
Pay
The compensation range for this role is up to $26.46 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
Schedule
Shift: 7:00 a.m. to 4:00 p.m., Monday to Friday.
We need to ensure we didn't include any boilerplate like EEO etc. We removed.
Check for any repeated content: We included About the role includes mission and description. Good.
We need to ensure we didn't include any headings with empty content. All have
for prose. We must not create Pay/Schedule/Benefits sections unless posting actually states them. It does state compensation range up to $26.46 per hour, may be eligible for annual bonus. Benefits listed. Shift: 7:00a.m to 4:00p.m Monday to Friday. So we can include Pay, Benefits, Schedule sections. We need to ensure we don't include filler like "commensurate with experience". Not present. We need to preserve all substantive info. Let's extract content: About Us: Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. Job Description: As a Hospitality Supervisor (Client Relations Supervisor), you will be responsible for overseeing a team, guiding them in building and maintaining strong relationships with our valued clients. Your primary objective is to ensure client satisfaction, resolve issues efficiently, and contribute to the growth and retention of our client base. The ideal candidate is a proactive and empathetic leader with excellent communication skills, a customer-centric approach, and a passion for delivering top-notch service. This role reports to the Client Relations Manager or the Client Relations Director. Shift: 7:00a.m to 4:00p.m Monday to Friday Attire: Opensity Employees wear a provided uniform for this position Job Requirements (list): - Build strong client relationships, improve and maintain customer satisfaction through timely resolution of issues and communicate customer satisfaction results with the firm. - Conduct client satisfaction surveys for service evaluation and improvement opportunities - Provide cost savings and service enhancement initiatives to client - Takes accountability for ultimate problem resolution - Operational Leadership - Understands and runs the day-to-day functions of their client portfolios against targets, metrics, and compliance with corporate policy and procedures - Maintain an operational overview of the team to ensure that client deadlines and expectations are met and maintained - Evaluate, design and introduce new best practices in services, staffing and technology on a regular basis - Work with teams to create short- and long-term goals to ensure client expectations are met. - Monitor progress of projects and proactively identify any potential risks and implement mitigation steps. - Ensure site is tour ready; this includes proper signage, communication board and/or binders updated and site is neat, clean and organized - Produce and analyze weekly reports as needed. - Participate in weekly leadership discussions. - Essential skills that are required for this position include, but not limited to, the following: - Client first mentality - Leads by example demonstrating self-confidence, energy and enthusiasm - Actively listen and identify both spoken and unspoken needs - Works well under pressure - Excellent verbal and written communication skills necessary. - Adapt your communication style to a wide variety of personalities and situations. - Good listening and professional demeanor - Works well in a fast-paced environment - Must be able to navigate clients of every professional level. - Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment) - Ability to lift or move 40 lbs. or greater - Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs. - Ability to walk, bend, kneel, stand or sit for an extended period of time - The position requires walking for long periods of time in a fast paced work environment - EXCELLENT CUSTOMER SERVICE IS A REQUIREMENT! - Preferred candidates will have a minimum of 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning. Compensation: The Compensation range for this role is up to 26.46 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. Benefits: All eligible employees receive access to a comprehensive benefits package, including: - Medical insurance - Dental insurance - Vision insurance - 401(k) retirement plan - Paid Time Off (PTO) We also have "#INDHP" maybe a tag; ignore. We need to remove EEO etc. Now structure sections: We could have:
About the role
(maybe combine About Us and Job Description? Actually "About the role" could contain description of role and mission. We'll put About Us + Mission + Job Description overview.Responsibilities
(list of duties from Job Requirements bullet points that are duties)Requirements
(maybe essential skills list? But we have both Requirements and Skills. The instruction says use headings for Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. We have "Job Requirements" list (the bullet points). That could go under Requirements. We have "Essential skills" list (skills). That could go under Skills. We have "Preferred candidates will have a minimum of 2-3 years’ experience..." That could go under Qualifications. We have "Shift" and "Attire" maybe under Schedule? Actually Schedule heading for shift timing. Attire could be a paragraph under About the role or maybe under Requirements? Probably include in About the role paragraph. We have Compensation -> Pay section. We have Benefits -> Benefits section. We have Schedule -> Shift. We need to avoid empty sections. Let's craft:About the role
Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. As a Hospitality Supervisor (Client Relations Supervisor), you will be responsible for overseeing a team, guiding them in building and maintaining strong relationships with our valued clients. Your primary objective is to ensure client satisfaction, resolve issues efficiently, and contribute to the growth and retention of our client base. The ideal candidate is a proactive and empathetic leader with excellent communication skills, a customer-centric approach, and a passion for delivering top‑notch service. This role reports to the Client Relations Manager or the Client Relations Director. Opensity Employees wear a provided uniform for this position.
Responsibilities
- Build strong client relationships, improve and maintain customer satisfaction through timely resolution of issues and communicate customer satisfaction results with the firm.
- Conduct client satisfaction surveys for service evaluation and improvement opportunities.
- Provide cost savings and service enhancement initiatives to client.
- Take accountability for ultimate problem resolution.
- Understand and run the day‑to‑day functions of client portfolios against targets, metrics, and compliance with corporate policy and procedures.
- Maintain an operational overview of the team to ensure that client deadlines and expectations are met and maintained.
- Evaluate, design and introduce new best practices in services, staffing and technology on a regular basis.
- Work with teams to create short‑ and long‑term goals to ensure client expectations are met.
- Monitor progress of projects and proactively identify any potential risks and implement mitigation steps.
- Ensure site is tour ready; this includes proper signage, communication board and/or binders updated and site is neat, clean and organized.
- Produce and analyze weekly reports as needed.
- Participate in weekly leadership discussions.
Qualifications
Preferred candidates will have a minimum of 2‑3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning.
Preferred candidates will have a minimum of 2‑3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning.
Skills
- Client first mentality
- Leads by example demonstrating self‑confidence, energy and enthusiasm
- Actively listen and identify both spoken and unspoken needs
- Works well under pressure
- Excellent verbal and written communication skills
- Adapt communication style to a wide variety of personalities and situations
- Good listening and professional demeanor
- Works well in a fast‑paced environment
- Ability to navigate clients of every professional level
- Strong technical skills (Microsoft Office Suite, Google Docs, audio/visual equipment)
- Ability to lift or move 40 lbs. or greater
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time
- The position requires walking for long periods of time in a fast‑paced work environment
- EXCELLENT CUSTOMER SERVICE IS A REQUIREMENT!
Pay
The compensation range for this role is up to $26.46 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
Schedule
Shift: 7:00 a.m. to 4:00 p.m., Monday to Friday.
We need to ensure we didn't include any boilerplate like EEO etc. We removed. Check for any repeated content: We included About the role includes mission and description. Good. We need to ensure we didn't include any headings with empty content. All have