Hospitality Supervisor

About the role

This position is responsible for organizing day-to-day operations and managing multiple areas which may include the bar area, events team, and tours associated with the site. This position will help ensure that the department meets annual business plan and maintains a high level of customer experience.

Responsibilities

• Manage and develop team, including hiring and training, performance, and coaching
• Assists the Hospitality Manager with organization, planning, and implementation of departmental strategy and budget.
• Ensures staff is delivering a world class guest experience and meeting departmental objectives.
• Including timely responsiveness to guest inquiries (phone, email, etc.)
• Manage opening and closing of the Eccentric Cafe; planning and scheduling of staff, event, facility needs and food trucks/vendors
• Assists with overseeing inventory management, monitoring and ordering related to supplies, beer, and POS; ensures all menu, POS information is accurate and updated
• Assist the Senior Hospitality team as needed with event and tour programming
• Perform all Cafe job duties as needed including customer service and tours; may be required to work shifts and/or provide management during events as needed
• Other projects and duties as assigned

Qualifications

• 3+ years of leadership and customer service experience
• Knowledge of all Bell's brands, history, process, and culture, required within 6 months of hire
• Advanced verbal and written communication, including public speaking
• Knowledge of the beer industry and trends, a plus
• Thorough understanding of legal requirements for serving alcohol
• High level interpersonal and mediation skills. Ability to deal with difficult situations and resolve matters appropriately and effectively

Requirements

• Ability to lift objects weighing up to 90 lbs. 10 inches, and carry up to 40 lbs 100 feet.
• Ability to push/pull weights up to 50 lbs. and maintain the grip strength required to carry objects including buckets and cases.
• Must also show fine motor dexterity.
• Demonstrate their ability to climb stairs, stoop, kneel, twist, squat and reach overhead.
• The position requires frequent, constant standing and walking.
• Percent of Travel: 0%-10%
• Working Conditions: Hospitality Environment Production

Benefits

All Full time Coworkers at Bell’s and New Belgium enjoy the following benefits after one calendar month of employment:

• Medical & Dental Insurance (options available for dependents)
• Basic Term Life and AD&D Insurance
• Short Term Disability Insurance
• Flexible Spending Account