Hospitality Specialist

About the role

Responsible for the daily catering needs of the office, including placing orders, setting up, and cleaning up for routine internal breakfast, luncheon meetings, and special events. Maintains cleanliness, appearance, and organization of conference rooms, cafes, galley areas, and pantries. Serves as back-up to the guest services specialist/receptionist.

Responsibilities

• Order, coordinate, set-up beverages and catering for internal meetings, receptions, and special events.
• Maintain the cleanliness, appearance, and organization of conference rooms, cafes, galley areas, and pantries.
• Monitor, maintain, and stock coffee and tea stations.
• Load and run dishwashers as needed.
• Maintain inventory of catering and hospitality supplies, including china, silverware, glassware, paper products, food, and beverage supplies.
• Communicate with business manager or other appropriate personnel regarding items needed in a timely fashion.
• Monitor stock of linens and communicate with business manager or other appropriate personnel when soiled linens are ready for pick-up.
• Inform the business manager or other appropriate personnel of issues with equipment, furniture, or walls that may need attention.
• Work with firm administrative departments, executive assistants, and attorneys with special requests, as needed.
• Communicate with building management regarding office housekeeping such as trash removal or general cleaning services.
• Process or forward catering invoices along with appropriate billing information for reconciliation to the Business Center or other appropriate personnel in a timely fashion.
• Serve as back-up to the guest services specialist with answering phones, greeting visitors, reserving conference rooms, and guest offices.
• Cross-train with other departments (office services, records) as assigned by supervisor.
• Miscellaneous general duties as directed by the business manager or his/her designee.

Strong communicator with ability to work closely with personnel at all levels. Self-starter and problem-solver who identifies and addresses needs and can juggle multiple priorities/tasks. Exercises good judgment in making decisions and adapting to changing work situations in a fast-paced environment.

Requirements

• High School diploma or equivalent.
• 1-2 years experience in food service industry; general clerical experience.
• Basic computer, typing, and clerical skills; ability to interact with internal personnel and external vendors.
• Previous receptionist experience preferred.

Essential Job Functions

• Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use.
• Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities.
• Ability to communicate effectively.
• Ability to work extended hours as required to meet project, client, or business needs.
• Ability to fulfill physical demands consistent with job duties, including bending, lifting, and moving equipment or materials weighing up to a maximum of 50 pounds as required.
• Ability to provide off-hours support and coverage, including evenings, weekends, and holidays, to support business needs.

Working Conditions

Works in a typical office setting. Occasionally called upon to work overtime.

Pay

This is a non-exempt position. The hourly wage range for this role is $17.90 to $25.48, with an estimated annual compensation range of $37,250 to $53,000, based on expected hours. Actual pay may vary based on various factors, including but not limited to location and experience.

Benefits

• 401(k) Retirement Plan
• Medical Insurance
• Health Savings Account (HSA)
• Virtual Health Services
• Dental Insurance
• Vision Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Critical Illness Insurance
• Life Insurance
• Short-Term Disability Coverage
• Long-Term Disability Coverage
• Flexible Spending Accounts (FSA)
• Lyra Health Employee Assistance Program (EAP)
• Paid Family Leave (for eligible Exempt and Non-Exempt staff)
• Transportation Benefit
• Back-up Child Care Services
• College Coach Program
• Pet Insurance
• Paid Sick Time (for Exempt staff)
• Paid Time Off (available to all full-time, non-temporary employees)