Hospitality Specialist

About the role

We are seeking a highly motivated and customer-focused Hospitality Specialist to join our team. In this role, you will play a vital part in ensuring an exceptional customer service experience for our guests by providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.

Responsibilities

• Efficient and courteous front desk operations, including guest check-ins and check-outs.
• Collect balances, post room charges, make reservations, room moves, and handle stay-over requests to ensure guest satisfaction.
• Monitor online travel agents for rental inbound notifications.
• Run reports, correct errors before guest check-in, and prepare night audits daily.
• Respond to online reviews and manage telephone communications with proper etiquette.
• Answer guest questions about local restaurants and attractions.
• Make courtesy and follow-up calls to address guest issues.
• Send confirmation letters to owners and guests as needed.
• Notify owners about villa rental status via rental calls.
• Coordinate with other departments to ensure smooth responses to guest requests.
• Process daily incoming revenue from all departments.
• Open and close credit card machines, perform cashier audit reports, and balance cash drawers.
• Process advance deposits, collect money, and post transactions from other departments.
• Perform daily post office and banking runs.
• Manage inventory changes as directed by supervisors or managers.
• Prepare check-in packets for the upcoming week and order office supplies as needed.
• Enter maintenance and service requests in SPI promptly.
• Block RCI points for unpaid accounts and manage RCI banking, membership changes, and cancellations.
• Perform any other duties as assigned.

Note: Responsibilities may vary by resort location, and an official job description will be provided on the first day of employment.

Requirements

• High School Diploma or GED preferred.
• Prior experience in hospitality or customer service is preferred.
• Strong computer skills, attention to detail, and excellent customer service abilities.
• Ability to work under pressure in a fast-paced environment.

Benefits

• Competitive salary.
• Paid Time Off and paid holidays.
• Medical and dental insurance with employer contribution.
• Voluntary life insurance, disability, and Aflac insurance.
• Company-paid life insurance and long-term disability.
• 401(k) retirement plan.
• Travel perks to resort locations.
• Company perks program.