Hospitality Security Officer

Essential Duties And Responsibilities

• Provide a luxury hospitality experience by anticipating guests' needs and delivering personalized service.
• Excellent communicator with the ability to interact professionally and effectively with guests, VIPs, executives, team members, and public safety personnel.
• Demonstrate a high-level skillset at providing clear directions, explaining policies and procedures, de-escalating conflicts, and conveying critical information during routine operations and emergency situations.
• Exhibit active listening, empathy, and professionalism while building positive relationships and ensuring guests feel welcomed, informed, and secure.
• Collaborate with management teams to ensure seamless service delivery.
• Monitor access control points and verify credentials for authorized entry.
• Effectively communicate with management, staff and guests to promote a positive guest experience.
• Assist with crowd control inside and outside the Kaseya Center during events.

Required Qualifications

• Ability to remain well versed of organizational and NBA policies and standard operating procedures.
• Observe, identify, and report suspicious activity, safety concerns, or policy violations.
• Escort guests as needed while maintaining confidentiality and professionalism.
• De-escalate conflicts and resolve guest concerns with tact, diplomacy, and sound judgment.
• Able to assist with crowd control inside and outside the Kaseya Center during events.
• Ability to remain calm and composed in high-pressure situations.
• Strong attention to detail and situational awareness.
• Proficiency with access control systems, surveillance equipment, and basic computer applications preferred.
• Able to maintain confidentiality and exercise discretion at all times.
• Flexible availability, including evenings, weekends, holidays, and special events.
• Class D Security License from the State of Florida.
• Trained Crowd Manager Certification.