Hospitality Sales Associate

Retirement Savings

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance

About the role

Pangloss Cellars is a celebration of optimism as the ideal way to approach life. Founded on the belief that the consumer experience is as important as the wines, you will be working in our historic building on the Sonoma Plaza dating back to 1902 – the home of our Pangloss Cellars Tasting Lounge. The space both defines Pangloss Cellars and embodies our core values: welcoming, authentic, optimistic, unpretentious and social – a warm and beautiful historic place to enjoy the sensory experience of fine wine.

Responsibilities

• Consistently deliver impeccable hospitality and service that supports the core mission of the brand.
• Identify and enroll qualified guests into the membership across brands
• Accurate and timely customer data, membership, and order entry
• Thorough note-taking for the Membership team and for future bookings and communications
• Maintain follow-up communication to build long-term guest loyalty and connection.
• Assist in the daily opening and closing procedures
• Support events, large group experiences, and hospitality initiatives as needed.

Requirements

• Demonstrates personal accountability by completing all job duties in a correct and timely manner and by following all company policies and procedures
• Other duties as assigned

Qualifications

• Sales and goal-oriented team player with a passion for hospitality and guest connection
• Ability to intelligently and articulately communicate about our wines and membership tiers across multiple brands
• Easily flexes into tailoring the experience for the novice or the well-informed connoisseur
• Strong background and knowledge of wine and the winemaking process
• Very organized and detail-oriented
• Self-starter, internally driven, and motivated
• Must thrive in a high-energy and fast-paced environment
• Strong time management and multi-tasking skills
• Effective verbal and written communication skills
• Must be able to lift 40+ pounds
• Weekends, some holidays, and some evenings required

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance

Pay

Compensation is commensurate with experience.

Schedule

Weekends, some holidays, and some evenings required.

Contact

For more information, please visit www.panglosscellars.com.