Hospitality (Safety) Specialist

Essential Duties & Responsibilities

• Functions in accordance with Operational Guidelines and within his/her professional code of ethics.
• Participates in and contributes to the various staff development activities.
• Is sensitive and responsible to management needs, such as data collection, program evaluation, development of grant applications, etc.
• Participates in all required meetings.
• Actively and regularly participates in ongoing reflective practice and awareness regarding one’s own professional self-regulation of emotions and behaviors before, during and after their assigned shift and impact on the environment.
• Regularly participates in evaluation of self and assigned staff according to Brightli Operational Guidelines.
• Participates in and utilizes best practices including, but not limited to, trauma informed care and crisis intervention.
• Upholds and supports commitment to belonging by actively demonstrating appropriate cultural awareness, respect, and sensitivity to all.
• Performs other special functions, from time to time, as may be outlined and attached hereto.
• Contributes to ensuring optimal level of customer service and care.
• Facilitates initial and ongoing interactions that will ensure treatment facilities are a haven for therapeutic transformation.
• Greets all promptly, pleasantly and with courtesy.
• Provides clients and visitors with assistance, direction and information.
• Manages communication with clients and helps to ensure a safe working environment for all staff, clients and visitors.
• Continually assesses and positively supports staff, client and visitors’ perception of safety, sense of significance, and feeling of being respected and connection to others.
• Aids in resolving client issues/complaints.
• Builds positive relationships with staff and clients through open and interactive communication.
• Arrives to job site prepared to actively participate in all required duties and responsibilities and meetings which include, but are not limited to shift change and staff meetings.
• Conducts ongoing threat assessment and enforces safety measures.
• Responds and intervenes, as necessary, to any unsafe acts or processes that may create an unsafe environment for clients’ therapeutic transformation and/or for staff work conditions.
• Serves as a role model to all staff, clients and visitors by modeling positive verbal and non-verbal behavior at all times and encouraging an environment that promotes hope, motivation and resilient transformation.
• Initiates proactive responses to assigned duties and responsibilities, with minimal supervision.
• Exhibits willingness to accept constructive feedback and implement recommended changes.
• Available to be on-call, work flexible hours, including evenings and weekends, as needed.
• Performs all other duties as assigned by Facilities Leadership Team.

Knowledge, Skills & Abilities

• Effectively communicate via written, verbal, in person and virtual methods.
• Customer service-oriented and demonstrate strong interpersonal skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to communicate effectively before groups of residents, clients, employees of the organization, family members and other contacts in the community.
• Ability to add, subtract, multiply and divide in all units of measure, using whole number, common fractions, and decimals.
• Ability to apply common-sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to establish effective relationships via telephone and personal contacts.
• Ability to follow directions and accept supervision.

Qualifications

• Education Level: High School Diploma, GED, or equivalent preferred.
• Years Of Experience: Preferred experience with well-rounded populations across the lifespan and cultural awareness. Crisis intervention experience is strongly preferred.
• Certification/Licensure: N/A.

Physical Requirements

• Standing – 20%
• Sitting – 80%
• Squatting – Occasional
• Kneeling – Occasional
• Bending – Occasional
• Driving – Occasional
• Lifting – Occasional

Disclaimer

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands. Time Type: Full time. Pay Range: $20.05--$28.10. Benefits: Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage.
• Flexible Spending and Health Savings Accounts.
• 403b retirement plan with company match.
• Paid time off and ten paid holidays.
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid).
• Employee Resource Groups.
• Continuing education opportunities.
• Employee Assistance Program.

Disclaimer: Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.