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Jobs · Public Relations · California

Hospitality Representative, Mumm Napa

Trinchero Family Estates · Napa, CA · 1 wk ago
On-sitePublic Relations$20–$25/hrFull-time

Department: Marketing • Location: Napa, California • On-Site

About the role

This position is designed to provide guests to Mumm Napa with an outstanding and unique winery experience. Our hospitality representatives work with a team of skilled professionals to ensure guests receive the best impression of Mumm Napa, with a focus on customer service, sales, and wine club sign-ups. The presentation made to guests must be carried out properly, professionally, and in a manner consistent with the philosophies and image of Mumm Napa. Hospitality representatives will have strong knowledge and passion for wine and exhibit enthusiasm in sharing this information with our guests.

Responsibilities

  • Provide guests with an outstanding and unique experience, including:
    • Friendly and sincere greeting
    • Educating guests about Mumm Napa’s history and wines
    • Developing ongoing relationships with guests to stimulate repeat visits and future sales
    • Assisting guests with information and reservations at restaurants, hotels, and other wineries as needed
    • Hosting unique and engaging tastings
    • Pouring and describing wines and winemaking techniques
    • Setting up and conducting general and private tours and tastings for trade, VIPs, or club members
  • Promote and sell Mumm Napa Wine Club, wine products, and gift merchandise
  • Assist with hospitality special events, special wine tastings, and VIP luncheons/dinners
  • Actively participate in regularly scheduled staff meetings
  • Stay current on recent wine reviews and industry issues
  • Learn about other wineries and their wines; use that information to recommend other wineries with great tasting experiences for guests
  • Assist with daily business functions, including opening and closing procedures, wine inventory, and restocking
  • Handle routine purchasing transactions and daily sales accounting
  • Assist with bar, cashier, or phone duties as needed
  • Learn and adhere to all principles of Mumm Napa’s ISO QSE Management System
  • Respond quickly and graciously to customer requests and feedback

Requirements

  • Proven sales results, in the wine industry or other
  • Knowledge of wine and wine production as would normally be attained through 1-3 years of experience in the wine industry
  • High school diploma or equivalent; some college-level education preferred, specifically in Business Administration, Marketing, or Public Relations
  • Excellent verbal and interpersonal communication skills
  • Clean and professional appearance
  • Flexible schedule including weekends, some holidays, and evenings as necessary
  • Must be at least 21 years of age

Preferred Qualifications

  • Bilingual in any other language
  • Experience in a fast-paced, high-end hospitality environment

Working Conditions

  • Regular working schedule to include weekends and holidays
  • Long and irregular hours during peak seasons and/or special events
  • Moderate to heavy physical work (moving wine cases and retail supplies, setting up for special events)
  • Able to lift at least 50 pounds (case of wine)
  • Standing for long periods of time (8 hours per day)
  • Comply with company safety regulations

Pay

Salary range: $20.00 - $25.00 per hour. Starting pay will be based on several factors, including but not limited to experience, training, education, and geographic location.

Benefits

  • Comprehensive benefits package including medical, dental, vision, life insurance, and disability benefits
  • Paid time off (PTO)
  • Wellness programs and fertility and family-building benefits
  • 401(k) plan with potential discretionary profit-sharing contribution

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