Hospitality Operations Supervisor - Westfield Country Club

Job Summary

The Hospitality Operations Supervisor supervises the Hospitality Operations team and is responsible for providing day-to-day supervision for the assigned Corporate Hospitality operation location (e.g., Conference Center, Hotel, Country Club, and/or Corporate Dining). The role assists in leading and is responsible for staff performance pertaining to production of products and consistent quality of service as defined by standard operating procedures and experience maps. The role manages the customer experience and addresses their questions and/or concerns and collaborates with and supports leaders in other Hospitality locations.

Job Responsibilities

• Manages day-to-day operations of the assigned Corporate Hospitality operation location including the Conference Center, Hotel, Country Club, and/or Corporate Dining.
• Serves as Manager on Duty for assigned shifts.
• Serves as a liaison between the Hospitality team and other departments to ensure smooth interdepartmental coordination and cooperation.
• Assists in managing inventory levels, including food, beverage, and other operational supplies, to avoid shortages and wastage while maintaining cost controls.
• Collaborates effectively with other departments and hospitality leaders to ensure smooth interdepartmental coordination and cooperation and drive the overall performance of the business unit.
• Complies with all OSHA and company safety/training/certification standards within required time frames and monitors safety conditions for employees and guests.
• Owns accountability for talent management and navigation of employee related issues that impact morale and work environment to ensure a high performing team including hiring and selection, succession planning, performance and compensation management, and employee development and career coaching as required.
• Manages priorities and workload distribution and removes barriers that impede progress.

Job Qualifications

• 3-5 years of experience in Hospitality Operations, or a related field.
• Bachelor’s degree in Hospitality Management or a related field and/or commensurate experience.

Behavioral Competencies

• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Nimble Learning
• Builds effective Teams
• Business Insight
• Develops Talent
• Directs Work
• Ensures Accountability
• Manages Complexity

Technical Skills

• Facility Management
• Event Planning
• Customer Service
• Inventory Management
• Team Management
• Strategic Planning
• Stakeholder Management
• Reporting and Analysis
• Safety and Compliance