Hospitality & Operations Specialist (Temporary)

What You’ll Be Part Of

Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.

What You’ll Be Responsible For

• Managing end-to-end catering for meetings booked in the space, including orders, payment, delivery, setup, and onsite vendor management as needed
• Planning and coordinating the overall visitor experience, from arrival to departure
• Preparing to greet, welcome, and ensure the comfort and satisfaction of guests throughout their visit
• Building strong relationships with guests and internal stakeholders, anticipating needs and communicating effectively to support successful programming of the space
• Oversight of the day-to-day events and activities and resolve any and all scheduling conflicts
• Demonstrating an understanding of global etiquette and customs to provide tailored service
• Supporting in administrative Workplace coordination, when required
• Tracking and reconciling operational spend, assist with budget planning, and partner with the Executive & Corporate Experience Manager on vendor invoicing, payments, contract renewals, and negotiations

Core Requirements

• 3+ years of experience in a similar high-touch, hospitality-focused role
• Exceptional attention to detail and the ability to anticipate and address the needs of guests
• Strong problem-solving and conflict resolution skills to handle any issues that may arise
• Proven track record of providing outstanding customer service in a fast-paced environment
• Exceptional interpersonal and communication skills, with the ability to engage diverse, high-profile individuals with poise; organized, forward-thinking, and action-oriented in anticipating needs before they arise
• Able to work flexible hours, including early mornings, evenings and weekends, as needed
• Expected to be present in the office 5 days a week (Financial District NYC)

Preferred Requirements

• A thorough understanding of global etiquette, customs, and cultural nuances is preferred
• Fluency in multiple languages, particularly those common among Circle's global clientele
• Experience/familiarity with Tripleseat, Slack, Apple MacOS, and GSuite