Hospitality Operations Manager - Suites & Catering

About the role

The Premium Manager oversees the Operations team at the Suites & Catering location, ensuring high standards of the guest experience, safety, and financial performance. The role requires an experienced food and beverage leader with strong operational planning and execution skills.

Responsibilities

• Understands all menus, product offerings, packaging, and pricing
• Ensures all concession areas have proper displays and merchandise
• Executes all security, safety, and sanitation standards
• Provides operational planning to ensure appropriate teaming levels and adequate products ordered
• Follows and executes preventative maintenance schedule as set forth by Director of Concessions
• Holds team accountable to steps of service to deliver great guest service
• Ensures show quality standards are maintained at all times
• Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits, and Levy team members
• Regularly obtains feedback from clients and guests to improve operations
• Responds and assists in any departmental guest service issues
• Executes all menus, promotions, and programs as outlined by the Director of Operations/Department Head in accordance with Levy standards
• Achieves daily sales and assigned cost goals
• Achieves assigned budget goals
• Follows and enforces responsible alcohol service policies
• Effectively verifies all opening and closing inventories
• Executes required daily reporting in a timely manner
• Ensures required department reports are completed and information is compiled at month-end closing
• Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
• Forecasts and adequately schedules team members to meet operational needs and desired targets
• Ensures proper cash handling procedures are being performed
• Ensures assigned areas are fully stocked and are ready for operation
• Ensures complete maintenance and on-site training of the current POS system and concession equipment
• Counsels and develops team members according to Levy guidelines
• Other responsibilities, as needed

Requirements

• 3+ years of leadership experience in hospitality or retail
• Bachelor’s Degree in Hospitality Management is preferred
• High level of computer literacy
• Understanding of financial concepts
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills