Hospitality National Accounts Inside Sales Specialist

About the Role

Cultivate and maintain key business relationships with our largest Hospitality national accounts customers by fostering customer loyalty through elite inside sales and service techniques and consultative selling. Manage a portfolio of large national accounts to achieve long-term success by maximizing and growing revenues. Work hand in hand with our field outside sales team and provide customer service support to drive revenue and enhance the customer experience.

Responsibilities

• Focus on providing top-notch service and dedicated support, with the majority of time spent on strategic account management focusing on the growth of essentials and services.
• Obtain information about projects from the customer, manage the Opportunity from start to finish, quoting price and credit terms, and preparing sales orders.
• Develop and maintain strong relationships with the current account base and grow existing business.
• Troubleshoot problems and/or issues.
• Work closely with BDM staff to create demand for Almo services and essential product offerings.
• Use expert product and services knowledge to up-sell the customer appropriately.
• Possess the ability to overcome objections or concerns by utilizing technical expertise.
• Lead the Registration process and work with the Registration desk to retain and grow sales volume governed by special pricing agreements with vendor partners.
• Work efficiently and effectively with internal resources to appropriately support customers.
• Suggest actions to improve sales performance and identify opportunities for growth.
• Create a white-glove experience for every targeted customer, ensuring an easy, streamlined experience with ProAV from beginning to end.

Requirements

• Bachelor’s degree or equivalent work experience.
• Proven inside sales experience with complex customer/large accounts, demonstrating knowledge about the procurement model and execution of accounts.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office: Word, Excel, and PowerPoint.
• Proven track record of being customer-centric and maintaining strong customer relationships.
• Ability to network within a customer organization to identify all key influencers and decision-makers.
• Able to manage long and short sales cycles.
• Ability to multi-task and exceed customer expectations and responsiveness.
• Sound analysis and critical decision-making skills.
• Skilled listener, patient, empathetic, and strong at conflict resolution.
• Create an environment of ease, consistency, and stability for large customers that require high touch and orchestration.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities required include close vision, color vision, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
• The employee is occasionally required to stand, walk, and reach with hands and arms.
• Depending upon the position level, this position may require regular travel and mobility.