Hospitality Manager - Denver

Position Overview

As a Hospitality Manager, your role is to ensure that every guest at F1 Arcade enjoys an outstanding and memorable hospitality experience. You will embody our commitment to exceptional service and attention to detail, helping to set a high standard in the competitive socializing industry.

Responsibilities

Leading from the Front

• Lead the front-of-house team to deliver seamless, high-quality service.
• Oversee the team during service, ensuring efficiency, consistency, and a warm, welcoming atmosphere for every guest.
• Provide clear direction, coaching, and hands-on support to maintain high operational standards and foster a strong service culture.

Guest Interaction

• Engage with guests in a warm and genuine way to understand their needs, interests, and reasons for visiting.
• Create meaningful connections that enhance the guest experience.
• Gather and use guest insights to ensure a personalized and welcoming atmosphere.

Ensuring Exceptional Service and Operational Excellence

• Ensure every guest receives a warm welcome and exceptional service throughout their visit.
• Implement and uphold service standards to maintain a high level of guest satisfaction.
• Engage with guests to assess their experience, address needs, and resolve issues promptly.
• Handle guest inquiries, feedback, and complaints professionally to enhance overall satisfaction.

Team Leadership

• Train, support, and motivate the front-of-house team to deliver outstanding hospitality.
• Oversee guest-facing roles, including reception, hosts, and servers, ensuring smooth service.
• Conduct team meetings to share guest feedback, updates, and strategies for improvement.

Operational Excellence

• Monitor guest feedback from surveys, reviews, and direct interactions to identify trends.
• Work with other departments to ensure seamless service and resolve recurring guest concerns.
• Implement process improvements to enhance guest satisfaction, retention, and review scores.

Guest Engagement & Communication

• Build strong guest relationships to encourage loyalty and repeat visits.
• Assist in coordinating VIP experiences and personalized services for special occasions.
• Act as a key point of contact for guests, ensuring their needs are met efficiently.

Requirements

Skills

• Strong Interpersonal & Communication Skills: Ability to engage professionally with guests, team members, and stakeholders to foster positive relationships, resolve issues, and create a welcoming environment.
• Leadership & Team Motivation: Capable of inspiring and guiding the team, encouraging collaboration, and ensuring a shared commitment to delivering exceptional hospitality.
• Analytical & Problem-Solving Skills: Proficient in reviewing guest feedback and operational data to identify areas for improvement and implement effective solutions to enhance service.
• Attention to Detail: Ensures every aspect of the guest experience is carefully planned and executed to maintain high service standards and a seamless operation.
• Adaptability & Flexibility: Thrives in a dynamic hospitality environment, responding proactively to guest needs and operational challenges with innovative solutions.
• Core Values: Ability to consistently demonstrate F1 Arcade Core Values: Pursuit of Excellence, Positive Energy, Integrity, and Team Spirit.

Basic Physical Requirements

• Frequently sit for short periods of time, talk via cloud-based video conferencing and phone, and hear and manipulate objects.
• Lift up to 10 pounds constantly and up to 50 pounds as required.
• Lift from floor to shoulder constantly and overhead infrequently.
• Twist and reach frequently.
• Grasp objects to move or manipulate constantly.
• Work in hot then cold environments for extended periods of time.
• Stand and walk for extended periods of time.
• Frequent hand washing and sanitation is required.
• Ability to use knives, slicing equipment, and other food preparation equipment.
• Communicate with guests and team members and manipulate handheld and desktop devices.

Location: Denver
Reporting To: Deputy General Manager