Hospitality Manager
Job Summary
Oversee every aspect of theater and restaurant operations. Ensure excellent guest service that meets or exceeds expectations. Ensure the theater is adequately staffed to meet guest needs. Control day-to-day operations, including profit & loss, by following cash control/security procedures, reviewing financial reports, and taking appropriate actions. Control all profit and loss centers, including food, beverage, supply, utility and labor costs. Operate the business in accordance with company policies and applicable laws. Directly impact interviewing, hiring, and training employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems. Manage all shifts, including daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness. Enforce safe work behaviors to maintain a safe environment for both guests and crew members. Monitor daily activities to ensure quality food and cleanliness standards. Meet the restaurant's P&L and expense goals. Promote suggestive selling techniques. Maintain professional behavior while creating a warm, fun, friendly, and hospitable atmosphere. Prepare quarterly Sales and projections for area supervisor approval including follow up on store action plans.
Requirements
- Bachelor’s Degree or equivalent combination of education and experience
- Minimum of 3 years of experience as manager in full service, casual dining, or similar field
- Experience with full service alcohol serving facility desirable
- Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
- Demonstrated leadership skills, including coaching, directing, and motivating a team
- Some exposure to P&L and sales building highly desirable
Qualifications
Preferably a Bachelor’s Degree in hospitality management, business administration, or a related field. Equivalent combination of education and experience may be considered.