Hospitality Manager

Founded in 2018 by industry pros, Puttshack is a leading social entertainment concept, reimagining the traditional mini golf and dining experience. With its welcoming, high-energy environment, tech-infused mini golf and delicious menu packed with familiar favorites and exceptional cocktails, Puttshack is the perfect place for any gathering.

Position Overview

Reporting into Director of Operations, the Hospitality Manager will help oversee a multi-faceted high-volume full-service restaurant/venue with a game component. Hospitality Managers are responsible for executing exceptional operations during shift execution, from the food we serve to the Guest service we provide in our venue.

Operational Leadership

• Oversee 1-2 areas of the venue operations including service, bar, reception, game & tech.
• Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspires others to the do the same.
• Effectively operate computer systems including a POS System, Online Team Member Scheduler.
• Manages controllable expenses for their area of responsibility.
• Ensures all side work is appropriately assigned and completed.
• Ensures collaboration between kitchen and front of house operations.

Team Development and Management

• Participate in hiring, training, and developing hourly associates.
• Create, maintain and update associate schedules using weekly and daily forecasts.
• Conducts/leads pre-shift meetings to provide daily focus and provide continuous coaching and direction to hourly staff.
• Drive accountability and consistency by providing constructive coaching and feedback.

Guest Experience

• Manages Guest Service issues professionally and with a guest-centric mindset.
• Champion the Puttshack brand by ensuring a consistent and exceptional guest experience.

Compliance and Safety

• Maintain a safe, secure and healthy work environment and food safety.
• Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and associates.

Required Skills and Experience

• Minimum of 2 years of experience as a manager in a full-service restaurant; experience within a high-volume food & beverage, hospitality, and/or social entertainment venue.
• Results-driven; ability to lead/coach team to achieve business objectives/goals.
• Strong communication skills with the ability to resolve conflict and provide direction to your teams.
• Demonstrates financial acumen, strong understanding of restaurant operations.
• Tech-savvy and willing to learn new systems and tools.
• Flexible availability to work evenings, weekends, and holidays.

Preferred Skills and Experience

• Preferred certifications including ServSafe and state/local licensing requirements.
• Hospitality Degree preferred.

Physical Requirements

• Continuous physical activities for up to 10 hours, including standing, walking, bending, sitting, and occasional lifting up to 40 lbs.
• The venue may include slick surfaces, stairs, narrow spaces, and navigating complex areas.
• Frequent use of telephone/video conferencing, and usage of a computer and keyboard to communicate through written means.

Benefits

• Health/dental/vision coverage options.
• 401(k) matching.
• Company-paid Life and AD&D Insurance.
• Voluntary short-term and long-term Disability Insurance.
• Generous PTO, including paid parental leave.
• Associate discounts (FREE mini golf!).
• Pet Insurance.
• Flex Spending Accounts.
• and more!