Hospitality Manager

Position Summary

The Hospitality Manager oversees key resident-facing areas, including reception, dining services, and housekeeping. Working with the Executive Director, they manage daily operations, ensuring a welcoming environment for residents and families.

Responsibilities

• Serve as the on-site executive, assisting with overall operations and acting as the main contact for staff, residents, prospects, community organizations, government agencies, and the public.
• Provide leadership for staff and residents, proactively solving problems and addressing issues as they arise.
• Aid in maintaining departmental policies, procedures, and licenses in compliance with company, federal, state, and local regulations.
• Supervise, direct, and motivate concierge, housekeeping, and dining staff, ensuring proper training, and maintaining high morale.
• Oversee dining room services to ensure residents experience the highest level of customer service and resident satisfaction.
• Assist with various housekeeping and waitstaff duties as needed.
• Foster an atmosphere of stability that supports the personal dignity of residents.
• Ensure compliance with local health department regulations and Cogir Senior Living standards.

Requirements

• Candidate qualifications include a High School Diploma or equivalent, an associate or bachelor's degree in hospitality, business, or a related field, and a Food Handler Card/Serve Safe (or ability to obtain).
• At least 2-3 years of experience in retirement housing or hospitality settings, ideally in a leadership role.
• Proficiency with computer systems, particularly Excel, Word, and Outlook.
• Excellent interpersonal and communication skills, team player attitude, proven leadership, and skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Problem-solving and conflict resolution skills.
• A friendly, patient, and professional demeanor.
• A strong attention to detail and commitment to excellent customer service.
• Availability to work flexible shifts, including evenings, weekends, holidays, and be on call as needed.
• A valid driver's license.

Salary Description

Starting $20/hr