Hospitality In-bound Sales CRM Manager

Benefits: Competitive salaryFlexible scheduleOpportunity for advancementPaid time off Inbound Sales & CRM Automation Manager Clive Collective | Scottsdale, Arizona (hybrid) | Supports all venues in Arizona and California Department: Sales & Events | Reports to: Director of Sales, Marketing & Events Compensation: $72,000 – $90,000 base salary, plus commission | Full-time, exempt About The Role Clive Collective runs private dining, events, and group sales across five venues in two states, and inbound demand outpaces what a manual process can handle. We need someone to own that engine end to end: the lead flow, the CRM, and the AI and automation layer that runs both. This is a builder’s role. You will design and deploy AI-assisted workflows that qualify, route, and follow up on inquiries in minutes rather than hours, and you will own the systems that track every opportunity from first contact to booked event. You will also step in when a high-value inquiry needs a human touch. AI and automation experience is the core of the job, not a nice-to-have. Our stack OpenTable for reservations and TripleSeat for events at every location, both with API access. TableVoice and Revmo for voice AI at all properties. Google Workspace for every user and venue. HighLevel for marketing and pipeline today, with a plan to replace it with a custom-built solution. What You Will Own Automation and AI workflows Design, build, and maintain agentic AI workflows for lead intake, qualification, response, routing, and follow-up across email, web forms, voice AI, and chatIntegrate TripleSeat, OpenTable, TableVoice, Revmo, HighLevel, and Google Workspace through their APIs and tools such as Zapier, Make, n8n, or Apps ScriptDeploy and tune AI agents for first-response drafting, triage, calendar coordination, and proposal generation, with clear handoffs between voice AI, CRM, and human staffMeasure automation performance (response time, conversion, drop-off) and iterateLead the design and build of the custom platform that will replace HighLevel, either hands-on or by directing outside developers, and manage the migration of pipeline, contacts, and workflows Inbound lead management Own inbound inquiry flow for all venues and ensure every lead gets a polished, guest-focused response within service-level targetsQualify opportunities by date, guest count, budget, event type, and revenue potential and route them to venue sales leads with complete notesManage high-value inquiries to handoff or closeIdentify missed opportunities and response gaps and fix the underlying process CRM ownership and reporting Own TripleSeat and HighLevel configuration, permissions, pipeline stages, templates, and data hygieneKeep reservation and event data flowing cleanly between OpenTable, TripleSeat, and the CRMBuild dashboards for pipeline health, lead source performance, conversion, and venue-level revenueTrain venue sales staff on CRM standards and new workflows Collaboration This role sits inside the sales and marketing department, reports to the Director of Sales, Marketing & Events, and works hand in hand with the Events Manager at each property. The parameters that govern how inbound inquiries are qualified, routed, and prioritized are set by the events and venue teams. This position translates those parameters into working systems and keeps them current as each venue evolves. Partner with each property’s Events Manager to define and maintain qualifying criteria, routing rules, minimums, blackout dates, and space availability logicWork alongside the sales and marketing team on campaign lead capture, follow-up sequences, and shared reportingMeet regularly with venue leadership to review pipeline, response performance, and booked-event outcomesGather feedback from venue teams when routing rules are not serving a property and adjust quicklyServe as the single point of coordination so every venue works from the same standards, templates, and data What we require Three or more years in sales operations, CRM administration, or revenue operationsHands-on experience building agentic AI workflows in production, including prompt design, tool integration, and human-in-the-loop handoffsProven ability to connect platforms through APIs and automation tools and troubleshoot integrationsFluency in Google Workspace as an automation platform (Gmail, Calendar, Drive, Apps Script)CRM administration experience; TripleSeat, OpenTable, or HighLevel strongly preferredStrong written communication and a guest-first instinctOrganized, data-driven, and able to own a process end to end What sets a candidate apart Hospitality, private dining, or events sales experienceWorking knowledge of HighLevel and its data model, which will inform the replacement buildExperience with LLM APIs (OpenAI, Anthropic, Google), agent frameworks, or voice AI platformsExperience scoping, building, or supervising a custom CRM or internal tool, including working with developers or low-code platformsAutomation experience in a multi-location or multi-brand environment Who we are Clive Collective is a hospitality group operating restaurants and nightlife venues in Arizona and California. We build teams around people who take pride in the craft and treat every guest as a relationship. Clive Collective is an equal opportunity employer and considers qualified applicants without regard to any characteristic protected by law, including applicants with arrest and conviction records where required by law. Flexible work from home options available.