Hospitality Immersion Associate

About the property

Embrace a career surrounded by Utah's natural beauty, with Black Rock Mountain Resort offering a perfect balance of work and play in the picturesque landscapes of Heber City. As a hub for professional excellence, our resort provides modern amenities and a supportive community, inviting enthusiastic individuals to curate outstanding guest experiences against majestic mountains. Immerse yourself in a workspace that prioritizes both your well-being and career growth as Black Rock Mountain Resort becomes not just a workplace but a vibrant community where collaboration thrives. Explore the local charm of Heber City and neighboring attractions, creating a life you'll love in this welcoming environment.

Position Summary

The Hospitality Immersion Associate is a developmental position designed for students currently pursuing a degree in Hospitality Management or a related field. This role provides hands-on exposure to multiple departments within the hotel, including Front Office, Food & Beverage, Housekeeping, Sales, and the Health Club. Throughout the program, the focus shifts from foundational guest service experience to broader exposure across departmental operations. This position supports the WARM (Wasatch Area Resort Management) program by offering immersive, real-world experience while encouraging academic success and professional growth. The individual will play an active role in delivering exceptional guest service, supporting operational tasks, participating in leadership functions, and contributing to resort-wide initiatives such as the CARES Committee, Safety Audits, and Sustainability Projects.

Essential Functions

• Rotate through key departments over the course of their program based on seasonal business needs and personal progress.
• Train and work a minimum of 30 days in each department in an hourly, guest-facing position.
• Participate in department functions such as:
• Supporting associate scheduling
• Aiding in training and onboarding new team members
• Participating in purchasing, inventory, and ordering processes
• Holding guest concerns and feedback
• Shadowing managers and supervisors during daily operations and meetings
• Collaborate with team members and leaders to uphold brand standards and deliver exceptional service.
• Contribute to resort-wide initiatives, including CARES Committee activities, safety walks, staff recognition, and environmental programs.
• Attend regular check-ins with assigned mentors or department leaders to track progress and set learning goals.
• Support the Human Resources and Sales Departments in their physical presence at local event sponsorships and community partnership activities.

Requirements

• Currently enrolled in a Hospitality Management or related degree program.
• Ability to commit to a year-long developmental program while maintaining academic responsibilities.
• Strong interest in hotel operations and guest service.
• Excellent communication and interpersonal skills.
• Willingness to work flexible hours including weekends, evenings, and holidays based on business needs.
• Demonstrated maturity, responsibility, and a willingness to learn.
• Prior customer service experience preferred but not required.

Physical Requirements

• Must be able to stand and walk for extended periods of time.
• Ability to lift up to 25 pounds occasionally.
• Comfortable working in varying environmental conditions (indoor/outdoor, hot/cold, loud/quiet).
• Must be able to maintain a professional appearance and demeanor in guest-facing roles.

Compensation

$18.00 - $19.00

Benefits

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.