Hospitality Desk Associate

Midtown believes in putting the customer at the center of every decision. Our Hospitality Associates set the tone for each member and guest experience through warm greetings, genuine goodbyes, resolving questions quickly, and creating memorable moments during every visit. This role plays a key part in delivering our promise to inspire others to transform their lives.

About the role

• Greet everyone who enters the club with a warm welcome
• Seek to understand how to make each person’s experience special
• Demonstrate sound judgment, professionalism, and optimism
• Assist members with program registration, payment processing, and scheduling services
• Handle check-ins, address questions, and resolve issues appropriately
• Identify potential friction points for customers and help find solutions
• Participate in service recovery
• Maintain cleanliness of front desk areas to contribute to an exceptional facility experience
• Contact housekeeping and maintenance departments when problems are reported
• Answer queries regarding club services and facilities
• Implement processes and procedures to ensure consistent delivery of service
• Complete transactions for paid services or goods
• Complete tasks or projects as assigned, such as calling members with birthday greetings

Night Auditor Coverage (As Needed)

• Provide overnight coverage for scheduled absences at $25/hour
• Oversee hotel operations during overnight hours while club operations are closed
• Manage late check-ins, guest inquiries, and hospitality desk responsibilities
• Ensure accuracy in nightly reporting and operational continuity

You’ll thrive in this role if you

• Love inspiring a sense of community and providing personal attention
• Find immense joy in welcoming individuals in a warm and pleasant manner
• Consistently strive to create a lasting first impression
• Thrive in creating memorable moments for members and guests
• Are passionate about helping others
• Are well-engaged in policies and procedures and can communicate them positively
• Receive coaching with optimism and implement recommendations

Requirements

• Availability to work a flexible schedule (including evenings, weekends, and some holidays)
• Strong customer service skills and enjoyment of serving others
• Working knowledge of customer service standards
• Ability to work gracefully and quickly under pressure
• Great personality that naturally connects with a wide variety of people
• Keen memory and delightful sense of humor
• Ability to quickly make calculations when handling money
• Ability to work well in a collaborative team environment
• Highly organized and efficient
• Excellent communication skills

Pay

Starting at $21/hour