Hospitality Attendant | State College Fairfield Inn

About the role

Welcome, greet and interact with guests in the breakfast and lobby area. Handle guest complaints ensuring guest satisfaction. Maintain standards of quality and cleanliness throughout daily assignments. Observe all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned.

Responsibilities

• Handle guest complaints ensuring guest satisfaction.
• Maintain standards of quality and cleanliness throughout daily assignments.
• Observe all house and safety rules, food handling procedures, and security procedures.
• Aid with inventories as scheduled.
• Follow maintenance program and cleaning schedule.
• Perform other duties as assigned.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
• Food safety certification preferred.

About Shaner Hotel Group

Shaner Hotel Group is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

About The Team

We have an immediate opportunity at our Fairfield Inn & Suites, located in State College, PA. When visiting Happy Valley, choose Fairfield Inn & Suites State College for your business or leisure travel. Minutes from Penn State University, Bryce Jordan Center, Beaver Stadium and Medlar Field, our State College accommodations offer an ideal location and award-winning service. Our spacious guestrooms feature luxury bedding, a coffeemaker, high-speed Internet, and individual climate control.