Hospitality Associate

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

About the role

This role serves as a key point of contact for guests, providing personalized service, resolving inquiries, and coordinating with internal teams to maintain high service standards. The position reports to the Lead Hospitality Associate or Client Relations Manager and is classified as non-exempt.

Responsibilities

• Deliver an elevated concierge-level experience by greeting guests, responding promptly to requests, and ensuring all interactions reflect a polished and service-oriented approach.
• Prepare and set up meeting rooms according to detailed specifications, including arranging furniture, audiovisual equipment, and providing hot and/or continental meals such as breakfasts, lunches, and catered meeting refreshments.
• Conduct routine inspections of assigned floors to ensure all conference rooms, visiting office spaces, and pantry/kitchen areas are clean, well-maintained, and fully stocked with necessary supplies.
• Ensure all visiting offices and temporary workspaces are organized, cleaned, and stocked daily, maintaining a professional and welcoming environment for guests and staff.
• Assist with miscellaneous service requests such as supply delivery, event setup, equipment needs, or other operational support tasks as assigned.
• Provide flexibility in handling evolving and simultaneous priorities.
• Utilize various software systems and scheduling tools (e.g., room booking systems) to manage tasks efficiently.
• Provide coverage for occasional after-hours firm events, ensuring smooth setup, coordination, and breakdown as needed to support internal and client-facing functions.

Requirements

• High School Diploma or GED
• Minimum of 1-year work experience, client service-oriented preferred
• Good customer service skills, including tact in handling client concerns
• Good verbal and written communication skills
• Attention to detail and ability to multitask in a fast-paced environment
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Working knowledge of Microsoft Outlook, Word, and Excel

Pay

The compensation range for this role is up to $24.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)