Hospitality Associate

About the role

The Midtown Hospitality Associate is the first point of contact for all interactions with members and guests. Midtown places the customer at the center of every decision, and Hospitality Associates set the tone for the experience through warm greetings, accurate issue resolution, and memorable moments.

Responsibilities

• Greet everyone entering the club with a warm welcome
• Seek to understand how you can help make someone's experience special
• Demonstrate sound judgment, professionalism, and optimism
• Aid members with program registration, payment processing, and scheduling services
• Handle check-ins, address questions, and resolve issues appropriately
• Identify potential friction points and assist in finding solutions
• Participate in service recovery
• Maintain cleanliness of front desk areas
• Contact housekeeping and maintenance departments when a problem is reported
• Answer queries regarding club services and facilities
• Implement processes and procedures to ensure consistent service delivery
• Complete transactions for paid services or goods
• Complete tasks or projects as assigned, such as calling members with birthday greetings

Requirements

• Availability to work a flexible schedule (including evenings, weekends, and some holidays)
• Strong customer service skills and enjoyment of serving others
• Working knowledge of customer services standards
• Graceful and quick under pressure
• Great personality that connects with a wide variety of people
• Keen memory and delightful sense of humor
• Quickly make calculations when handling money
• Work well in a collaborative team environment
• Highly organized and efficient
• Excellent communication skills

Pay

$16 - $18 per hour, depending on experience

Schedule

Flexible schedule including evenings, weekends, and some holidays

Benefits

N/A

Skills

N/A

Benefits

N/A

Equal Opportunity Employer

MIDTOWN is an Equal Opportunity Employer