Hospitality Associate

About Experience by Industrious

Experience by Industrious is a workplace hospitality brand launched by CBRE. It combines CBRE's real estate scale with Industrious' operating model to run dedicated experience teams across various locations.

About The Role

The Hospitality Associate supports the Hospitality and Amenities team in managing the overall day-to-day amenity operations. This includes conferencing center and community events management, tenant and vendor relationships, supplies inventory, and tenant communications. The role involves working closely with the Events Manager and the Community Manager to support the daily operations of all meetings, events, and tenant experience.

What You'll Do

• Meeting Operations (50%): Own and execute room flips for back-to-back conferencing and event bookings, learn basic AV troubleshooting, review room layouts, ensure rooms are reset, staged, and ready according to booking requirements, and ensure the broader day-to-day operations of the meeting rooms/tenant lounges and other bookable spaces are running smoothly.

• Building/Amenity Ops Support (30%): Staff the amenity or reception desk during assigned hours, greet tenants and guests by name, embody Industrious hospitality principles in every interaction, communicate confidently and empathetically when resolving issues or requests, and manage supplies, inventory, and restocking.

• Community & Programming (20%): Assist with setup, check-in, and wrap-up for building activations, meetings, and events, promote scheduled events and pop-up activations, support with event data collection, and assist broader tenant experience team when needed for community activations.

What You'll Need

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Preferred experience in:

  • Microsoft Office

  • SharePoint

  • Airtable

  • TripleSeat

  • A/V set-up and troubleshooting

Physical Requirements

• Lift items up to 25 pounds and stand/move throughout the shift for extended periods.

Why CBRE

Join CBRE, the global leader in commercial real estate services and investment, where you become part of a dynamic problem-solving team that creates significant impact. Our collaborative culture is built on shared values—respect, integrity, service, and excellence—and we value the diverse perspectives, backgrounds, and skillsets of our people.

Career Opportunities

• Learn more about career opportunities at CBRE: https://www.cbre.com/careers

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We welcome all applications and provide reasonable accommodations for individuals with disabilities.

Disclaimers

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

• We do not use artificial intelligence (AI) tools to make hiring decisions.

• For more information on CBRE's commitment to diversity and inclusion, visit our website: https://www.cbre.com/diversity-and-inclusion