Hospitality Analyst

About the role

Serve as the primary liaison to restaurant partners, aligning on availability, confirmations, and operational needs to maintain strong relationships post-sale.
Manage the end-to-end reservation process, overseeing that all Dorsia member reservations are confirmed accurately and promptly through proactive, organized operational workflows.
Ensure each partner and Dorsia member receives a premium, white-glove experience through thoughtful, timely communication.
Educate and empower restaurant partners to leverage Dorsia’s platform effectively and deliver best-in-class service.
Lead with subject matter expertise and find creative solutions to operational challenges.
Work cross-functionally to deliver on the needs and feedback of restaurant partners and members.
Collaborate with internal teams to streamline workflows, improve tools, and align hospitality operations with company goals.
Maintain Dorsia’s premium communication standards, ensuring clarity, warmth, and brand alignment across every interaction.

Responsibilities

• Serve as the primary liaison to restaurant partners, aligning on availability, confirmations, and operational needs to maintain strong relationships post-sale.
• Manage the end-to-end reservation process, overseeing that all Dorsia member reservations are confirmed accurately and promptly through proactive, organized operational workflows.
• Ensure each partner and Dorsia member receives a premium, white-glove experience through thoughtful, timely communication.
• Educate and empower restaurant partners to leverage Dorsia’s platform effectively and deliver best-in-class service.
• Lead with subject matter expertise and find creative solutions to operational challenges.
• Work cross-functionally to deliver on the needs and feedback of restaurant partners and members.
• Collaborate with internal teams to streamline workflows, improve tools, and align hospitality operations with company goals.
• Maintain Dorsia’s premium communication standards, ensuring clarity, warmth, and brand alignment across every interaction.

Requirements

• 1–3 years of experience in hospitality, guest services, operations, or a related field.
• Proven ability to manage time-sensitive workflows with precision and accountability.
• Experience using a helpdesk ticketing system or similar platform - prior experience with Intercom is a plus.
• Exceptional written and verbal communication, with the ability to uphold a polished, premium tone.
• Strong organizational skills, structured thinking, superb attention to detail, and excellent time management.
• Ability to problem-solve under pressure and respond quickly to unexpected challenges.
• Thrives in a fast-paced environment, demonstrating adaptability, proactive initiative, and exceptional follow-through.
• Exhibits a natural commitment to hospitality at its highest level, consistently demonstrating composure, empathy, and customer-centric thinking.
• Experience working in a tech-driven work environment.
• Flexible to work evenings, weekends, and peak hospitality hours as needed.
• Prior experience working with restaurants, guest services, or membership-driven experiences is a plus.
• Familiarity with hospitality technology systems or CRM platforms is a plus.

Qualifications

• New York Pay Range: $70,000 - $72,500 USD
• In-person matters: Creating once-in-a-lifetime experiences for the most discerning audience in the world.
• Lifestyle hours: Not a 9-to-5 company. Our lifestyle mirrors our members.
• High performance culture: Moving fast, setting ambitious standards, and expecting people to rise to them.

Skills

• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Problem-solving and adaptability under pressure.
• Customer-centric approach to interactions.
• Experience in hospitality, guest services, operations, or a related field.
• Experience using a helpdesk ticketing system or similar platform.
• Experience working in a tech-driven work environment.

Benefits

• In-person culture: Creating unique experiences and fostering collaboration.
• Lifestyle hours: Flexible work schedule to accommodate personal and professional commitments.
• High performance culture: Emphasis on high standards and continuous improvement.

Pay

New York Pay Range: $70,000 - $72,500 USD

Schedule

Flexible to work evenings, weekends, and peak hospitality hours as needed.