Hospitality Aide - FT

About the role

Support the Nursing Department and staff by performing a variety of support functions.

Responsibilities

• Become familiar with the facility's administrative structure as introduced in the pre-training orientation session
• Report to the charge nurse all accidents/incidents (even of an unknown source) you observe on the shift they occur
• Report all changes in the resident's condition to the Nurse Supervisor/Charge Nurse as soon as practical
• Answer phone (especially during mealtimes)
• Assist with errand of residents/staff
• Assist with secretarial tasks at the nursing station (making copies, filing, etc.) as requested
• Straighten resident closets/drawers - label resident belongings
• Complete personal belonging form
• Maintain orderly/clean resident rooms and common areas (utility rooms, showers, resident bathrooms, day rooms, break room, etc.)
• Follow established policies concerning exposure to blood/body fluids
• Ensure that residents who are unable to call for help are checked frequently
• Answer call bells promptly & report needs to CNA/Nurse
• Make rounds assisting residents by opening/closing blinds, straightening blankets, making sure call bells are within reach, etc.
• Turn all medications found in the resident's room/possession over to the Nurse Supervisor/Charge Nurse
• Watch for and report any change in room temperature, ventilation, lighting, etc.
• Transport residents to & from meals/activities/outdoors/etc.
• Provide residents with Reality Orientations as instructed
• Pass linen. Make unoccupied beds. Put extra covers on beds.
• Use the wristband or photo card file to identify residents before serving meals, etc., as necessary
• Clean feeder tables, wheelchairs, bedside/over bed tables, urinals, bedpans, refrigerators, microwaves, etc.
• Place supplies/briefs in resident rooms/common areas
• Unpack and stock supply room when deliveries arrive
• Replace trash can liners in wastebaskets
• Inform the Nurse Supervisor/Charge Nurse of any changes in the resident's condition so that appropriate information can be entered into the resident's care plan
• Pass snacks/trays to residents (to include passing protective clothing covers, opening milk cartons, refilling drinks, cutting food, etc.)
• Return trays to dietary. NEVER FEED THE RESIDENTS
• Assist residents with identifying food arrangements (i.e., informing residents with sight problems of food that is on his/her tray, where it is located, if it is hot/cold, etc.)
• Serve between meal and bedtime snacks as instructed
• Keep residents' water pitchers clean and filled with fresh water (on each shift), and within easy reach of resident
• Collect and redistribute water pitchers for weekly cleaning by dietary
• Check rooms for food articles (i.e., food in proper containers, unauthorized food items, etc.)
• Learn and be aware of code system identifying special needs of residents
• Ensure the resident's room is ready for receiving the resident (i.e., bed is made, name tags up, admission kit available, etc.)
• Greet residents and escort them to their room
• Introduce resident to his/her roommate, if any, and other residents and personnel as appropriate
• Inventory and mark the resident's personal possessions as instructed
• Store resident's clothing
• Assist residents with packing their personal possessions when they are being transferred to a new room, or when being discharged
• Transport residents to new rooms or to the receiving area
• Perform all assigned tasks in accordance with our established policies and procedures, and as instructed by your supervisors
• Follow work assignments, and/or work schedules in completing and performing your assigned tasks
• Cooperate with inter-departmental personnel, as well as other facility personnel to ensure that nursing services can be adequately maintained to meet the needs of the residents
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the unit and shift
• Report defective equipment to Nurse Supervisor/Charge Nurse
• Inform the Nurse Supervisor/Charge Nurse of your equipment and supply needs
• Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the facility's policies and procedures governing accidents and incidents
• Maintain the confidentiality of all resident care information
• Ensure that you treat all residents fairly and with kindness, dignity, and respect
• Knock before entering the resident's room
• Report all grievances and complaints made by the resident to the Nurse Supervisor/Charge Nurse
• Report all allegations of resident abuse and/or misappropriation of resident property
• Honor the resident's refusal of assistance. Report such refusal to your supervisor
• Attend and participate in scheduled training and educational classes
• Attend and participate in scheduled orientation programs and activities
• Attend and participate in annual OSHA and CDC in-service training programs for hazard communication, TB Management, and bloodborne pathogens standard
• Participate in appropriate in-service training programs prior to performing tasks that involve potential exposure to blood/body fluids
• Wash hands before and after performing any service for the resident
• Keep the nurses' call system within reach of the resident
• Immediately notify the Nurse Supervisor/Charge Nurse of any resident leaving/missing from the facility
• Follow established safety precautions in performance of all duties
• Keep residents' personal possessions off the floor and properly stored
• Keep floors dry. Report spills immediately. Take care of minor clean-ups
• Keep excess supplies and equipment off the floor. Store in designated areas
• Wash wheelchairs, walkers, etc., as instructed
• Clean, disinfect, and return all resident care equipment to its designated storage area after each use
• Perform routine housekeeping duties (i.e., clean bedrails, overbed table, nightstand, etc., that relate to nursing care procedures)
• Before leaving work area for breaks, or at the end of the workday, store all tools, equipment, and supplies
• Report all hazardous conditions and equipment to the Nurse Supervisor/Charge Nurse immediately. Report all safety violations
• Follow established smoking regulations. Report all violations
• Report any communicable or infectious disease to the Director of Nursing Services/or to the Infectious Control Coordinator
• Report missing/illegible labels and MSDSs to your supervisor
• Use only the equipment you have been trained to use
• Operate all equipment in a safe manner
• Use only the equipment and supplies necessary to do the job. Do not be wasteful

Qualifications

• Must possess, as a minimum, an 8th grade education
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from managers and employees
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must be proficient in the Microsoft Suite products

Physical demands

• The employee must occasionally lift and/or move up to 25 pounds
• Prolonged use of a desktop or laptop computer
• While performing the duties of this job, the employee is regularly required to sit, stand, walk and talk, read or hear
• Frequent use of all office related equipment to include; copier/scanner/fax, telephone, and calculator

Work environment

• The noise level in the work environment is usually low to moderate