Hospitality & Activation Manager - Retail, Flagship, NYC

Essential Job Responsibilities

• Plan event from start to finish according to requirements, target audience and objectives
• Prepare budgets and ensure adherence
• Ensure successful execution on all in-store, external events and activations
• Manage the complete process of an event including planning stage, running the actual event itself and the post-event evaluation
• Evaluate advertising proposals, make visual requests if necessary
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Act as an "CRM ambassador" utilizing our systems and future systems that may be implemented
• Support by building reports from CRM systems, current and future
• Provide training and support for all CRM users through individual and group presentations
• Ensure regular maintenance of the CRM databases to ensure efficiency
• Oversee personnel and technical management of allocated functions and staff under supervision
• Set objectives, give continuous feedback, conduct touch bases and performance reviews
• Maintain clear communications with Store Director, Corporate office and brand partners, providing regular input to management and Corporate office teams

Qualifications

• 3-5 years’ experience in the luxury segment of a retail division as well as employee management
• Training in marketing, retail or hotel industry or equivalent area with in-depth specialist knowledge in area of responsibility
• Training and/or diploma in business administration or equivalent qualification
• Excellent leadership, organizational and decision-making skills with relational aptitude
• Assume personal and team responsibility
• Hospitable and approachable, customer-oriented personality with highly developed service skills
• Entrepreneurial mindset and behavior, as well as strong analytical and business understanding
• Communication skills appropriate to target audience
• Sense of style, professional appearance, and good etiquette with a flair for upmarket lifestyle
• High degree of customer sensitivity and proven intercultural competency in interacting with our local and international stakeholder base
• High affinity for watches and jewelry business
• Commitment to ongoing professional development

Salary Range

$100,000 to $120,000