Hospital Valet Attendant - Norton Cancer Institute Brownsboro

Towne Park is an exceptional arrival-through-departure experience company, delivering seamless parking and mobility solutions powered by best-in-class hospitality and integrated technology. With 14,000 team members, Towne creates smiles for millions of guests annually across locations where people live, learn, work, and play.

About the role

The Guest Service Associate provides exceptional hospitality services in an attentive, friendly, and efficient manner. Responsibilities include parking and retrieving guest vehicles, assisting with luggage, and delivering a professional guest experience.

Responsibilities

• Maintains a pleasant, friendly, and professional demeanor with guests, co-workers, and clients (25% of time)
• Acknowledges and greets guests within five feet, using last names during interactions
• Uses salutation of the day, welcomes guests, and practices proper phone etiquette (10% of time)
• Parks and retrieves vehicles safely and cautiously; assists with bell services and luggage storage (20% of time)
• Opens vehicle and hotel doors for guests
• Assists guests with directions, taxis, reservations, and facility information (10% of time)
• Provides local attraction details and delivers messages, items, or amenities as requested
• Shuttles guests to approved locations
• Explains parking rates, issues claim checks, and maintains accurate ticket information (35% of time)
• Completes key tags with vehicle location and calculates/collects revenue when needed

Requirements

• High school diploma or GED
• Valid driver’s license for the state of employment or a commutable neighboring state
• One month of related experience and/or training, or equivalent education-experience combination
• Ability to read, write, and comprehend simple instructions and correspondence in English
• Basic arithmetic skills (addition, subtraction, multiplication, division) using American currency
• Understanding of 24-hour/military time and applicable rates
• Ability to perform parallel parking; manual transmission operation is highly desirable

Skills

• Customer service and hospitality principles
• Effective communication in one-on-one and small-group settings
• Attention to detail in documentation and guest interactions

Pay

Hourly base pay range: $13–$14 per hour, plus $5–$10 per hour in tips.

Benefits

• Eligibility to enroll in accident, critical illness, and hospital indemnity insurance
• Telemedicine benefits
• 401k retirement savings plan (eligibility based on job classification, employment length, and hours worked)

Seasonal and temporary roles are not eligible for the above benefits. Benefits are subject to change and may have specific plan terms.

Schedule

Work schedule includes AM/PM shift times.

Working Conditions & Physical Demands

• Majority of work performed outdoors for extended periods, including entire shifts, in varying weather conditions (extreme heat/cold)
• Regularly required to talk, hear, stand, sit, walk, run, and handle objects/tools
• Frequent reaching, climbing, balancing, stooping, kneeling, crouching, or crawling
• Vision requirements: close, distance, color, peripheral, depth perception, and ability to adjust focus
• Lifting requirements: up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly
• Travel up to 5% may be required