Valet Attendant - Emplify Health by Gunderson

Towne is an arrival‑through‑departure experience company that provides best‑in‑class parking and hospitality solutions through a fully integrated technology platform. With 14,000 team members, Towne delivers seamless parking and mobility experiences for millions of guests each year.

About the role

The Guest Service Associate provides exceptional hospitality services to guests, including parking and retrieving vehicles, assisting with luggage, and delivering information and amenities in a friendly, efficient manner.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with all guests, co‑workers, and clients; greet guests within five feet and use their last names.
• Use daily salutations, follow Towne Park phone etiquette, and post in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services, luggage storage, and open vehicle and hotel doors for guests.
• Provide directions, taxi information, reservations, and other inquiries; share details about facility outlets, meeting rooms, amenities, and local attractions; deliver messages, items, and guest amenities as requested; shuttle guests to approved locations.
• Explain parking rates and retrieval procedures; issue and collect claim checks; complete and maintain ticket information (key tag, guest folio, vehicle location, damage survey, claim check receipt); calculate and collect revenue when needed.
• Perform all duties throughout the shift, ensuring consistent and accurate execution of valet system procedures.

Qualifications

• Education: High school diploma or GED.
• Licensure/Certification: Valid driver’s license for the state of employment (or within a commutable distance).
• Work Experience: At least one month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge: Principles and processes for providing customer and personal services.
• Skills:
  • Read and write standard English; comprehend simple instructions, correspondence, and memos.
  • Write simple correspondence.
  • Present information effectively in one‑on‑one and small‑group settings.
  • Perform basic arithmetic with three‑digit numbers and monetary units.
  • Understand 24‑hour and military time systems, and rates applicable to time passed.
  • Operate a manual transmission (highly desirable) and perform parallel parking.

Pay

Hourly base pay range: $13.75 – $15.00 per hour, plus $5 – $10 per hour in tips.

Schedule

Work schedule may include AM and/or PM shift times.

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• 401(k) retirement savings plan (eligibility depends on job classification, length of employment, and hours worked)

Seasonal and temporary roles are not eligible for the benefits listed above.

Working Conditions & Physical Demands

The position is primarily outdoors for the duration of the shift and may involve exposure to extreme heat or cold. Employees may be required to stand or sit for extended periods, walk, run, climb stairs, and perform physical tasks such as lifting up to 100 lb occasionally, 50 lb frequently, and 20 lb constantly. Vision requirements include close, distance, color, peripheral, and depth perception. Travel up to 5 % may be required.