Hospital Unit Support Specialist, AM (EastPointe)

About the role

EastPointe Hospital is a private, free-standing psychiatric hospital for adults and adolescent males (ages 12 - 18) located in Daphne, Ala. The role involves office professional responsibilities supporting clinical and medical professionals who assess and evaluate adults and adolescents in psychiatric crisis. Treatment focuses on stabilizing psychiatric symptoms and preventing psychiatric commitment.

Responsibilities

• Reviews documentation for improper corrections, missing signatures, dates, times, etc., and monitors for completeness; returns incomplete documentation to the program supervisor.
• Keys billing information daily from the DSR into the CSM system.
• Files documentation in the appropriate section of consumers’ records as needed.
• Completes administrative review when needed and performs basic clerical functions.
• Completes census maintenance daily, including the “head in the bed check” at midnight.
• Completes Compliance Checklists on a daily basis.
• Makes copies, faxes information as needed, and checks fax regularly.
• Assembles charts and checks records for availability of forms.
• Notifies nurses of e-signature changes.
• Accesses and prints medication lists and medical checklists for active consumers upon admission and places on charts.
• Notifies applicable staff of emergency situations in a timely manner.
• Ensures cleanliness and orderliness of the units.
• Assists with pulling and locating charts and other requests.
• Maintains the chart tracking (charge-out) system to track record locations.
• Ensures all charts are accounted for and filed at the end of each shift, with all signatures obtained on progress notes/orders and restraints/seclusion observation sheets.
• Distributes office supply orders for the unit and places supply orders with the administrative assistant as needed.
• Accesses labs daily, prints reports, and places them on appropriate charts for review.
• Ensures unit/nursing supplies are maintained at appropriate levels.
• Keeps Dietary informed of admissions and prints dietary tickets as needed.
• Ensures unit copiers are working and reports issues to the IT department.
• Assists with facilitating hospital phone time in a professional, organized, and quiet manner.
• Serves as backup for the Admission Support Specialist if necessary, including completing “head in the bed checks” when they are unavailable.
• Supports Front Desk Support Specialist as needed.
• Pulls mail, runs census, checks for weekend admissions, and verifies room assignments.
• Prepares discharge packets for receiving facilities, including psychiatric evaluations, H&P, labs, and X-rays.
• Does not leave without notifying a nurse.

Customer Service

• Treats consumers with care, dignity, and compassion.
• Respects consumers’ privacy and confidentiality.
• Is pleasant and cooperative with others.
• Works cooperatively with other employees.
• Assists consumers and visitors as needed.
• Personal values do not inhibit ability to relate and care for others.
• Is sensitive to consumers’ needs, expectations, and individual differences.
• Is gentle and calm with consumers, families, and others as appropriate.
• Works proactively to problem-solve issues for families and consumers prior to involving supervisors.
• Utilizes hospitality skills as the facility representative during all consumer and guardian encounters.
• Is courteous and respectful toward consumers, visitors, and co-workers.

Supervision and Consultation

• Seeks supervision and consultation as needed.
• Accepts and employs suggestions for improvement.
• Actively works to enhance skills.

Administrative and Related Duties

• Actively participates in Performance Improvement activities.
• Participates in AltaPointe committees as required.
• Completes assigned tasks in a timely manner.
• Follows AltaPointe policies and procedures.

Physical Requirements

• Continuous sitting (up to 2 hours at a time) until break or lunch.
• Reaching forward to place paperwork on a document stand.
• Grasping to turn keys in doors, grabbing files/paperwork.
• Lifting and carrying up to 15 pounds to transport charts.
• Fine manipulation/dexterity for data entry, writing, and handling paperwork.
• Standing and walking frequently throughout shift to file charts and put up supplies.
• Sitting in frequent bursts up to 10 minutes; extended sitting up to 1 hour.
• Bending forward, squatting, lunging, stooping, or crouching to access records at floor or waist level.
• Forward reaching, overhead reaching, and reaching down while filing records (up to 15 pounds).
• Frequent pushing/pulling with a force up to 25 pounds (e.g., medical record carts and doors).
• Step ladder climbing frequently to access higher shelves for filing and stocking supplies.
• Strong grasp/pinch grip needed to use keys and handle medical records.
• Must be able to stand for long periods, continuously bend, stoop, kneel, crouch, reach, and lift at least 10 pounds.
• Must have visual acuity in at least one eye and manual dexterity.

Qualifications

• High school graduate or equivalent.
• Preferred: experience in the healthcare field, particularly with admissions and discharges.