Hospital Security Shift Supervisor

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

About the role

The Field Security Shift Supervisor provides leadership and operational oversight of security services within a healthcare facility for a high-profile customer. This role ensures the professional delivery of Patient-Centered, trauma-informed Security Services by supervising officers, coordinating training, supporting clinical teams, and maintaining compliance with hospital policies, Joint Commission standards, EMTALA, CMS requirements, and site-specific procedures. The supervisor serves as a key liaison between hospital leadership, the security account manager, and frontline officers—promoting safety, service excellence, and a culture of compassion.

Responsibilities

• Oversee the staffing, scheduling, and on-site training for security officers assigned to his/her shift
• Conduct shift roll-call and regular site visits; document officer knowledge and performance, addressing concerns as needed
• Ensure officers maintain a professional appearance, including proper hygiene and uniform compliance
• Verify that Post Order manuals and other training materials are updated and readily accessible
• Provide on-the-job training to new security officers as needed, reviewing responsibilities, emergency protocols, and client-specific requirements
• Handle and report on any shift call-offs from security officers; assist in finding post coverage, being mindful of reducing overtime as much as possible
• Stand post in the event of a call-off or emergency situations; this also includes being held over past regular shift due to call-offs or emergency situations
• Initiate investigations and gather information related to incidents that occur (including use of force incidents)
• Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)
• Make recommendations for positive and negative personnel actions for those under his/her direct supervision
• Respond to client requests
• Distribute equipment, company updates, policy changes, and required documents to officers and assist in retrieving signed documents for the branch office
• Make emergency notifications as necessary pursuant to site Post Orders
• Provide direction and instruction to subordinates regarding the performance of their duties
• Make productivity and cost-reduction recommendations to management
• Make recommendations for updates to physical security surveys and post orders
• Make recommendations concerning disciplinary action/commendation decisions pertaining to security personnel
• Complete daily activity reports, vehicle maintenance reports, and supervisor pass-downs as needed

Requirements

• Must possess a high school diploma or equivalent
• Must be able to pass any state-required training or other qualifications for licensing
• Must be able to pass a state licensing test if you will be driving a company-owned or client-provided vehicle
• Post offer, must be able to successfully complete company-provided training related to less-lethal methodologies such as handcuffs, baton, OC "pepper" spray, and/or Taser
• Must possess one or more of the following:
  • Service in the active-duty military, military reserves, or National Guard
  • Service in Auxiliary Police or Police Cadets
  • Minimum of one year verifiable and successful security experience
  • Associate's degree or higher in any discipline
• Be at least 18 years of age, or higher if required by the state (21 years, if armed)
• Excellent oral and written communication skills; ability to communicate effectively with patients, visitors, and clinical staff
• Ability to operate radios, telephones, and security monitoring equipment
• Strong problem-solving, situational assessment, and decision-making skills
• Ability to mediate conflict with tact and diplomacy
• Ability to compile, interpret, and document information accurately
• Commitment to patient-centered service and trauma-informed care

Preferred Qualifications

• Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
• College degree in law enforcement or criminal justice-related studies
• Service in any military branch
• Prior military or civilian law enforcement experience

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.