Hospital Registration Specialist
About the role
Position Overview: The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.
Facility type: 20‑bed Small‑Format Hospital (10 ER, 10 inpatient).
About Us: Emerus is the leader in small‑format hospitals, partnering with respected health systems to provide the care patients need in the neighborhoods they live, by teams they trust. Partners include Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Hospitals are fully accredited and provide highly individualized care. Emerus is committed to compassionate, comprehensive care for all individuals, fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all Healthcare Pros.
Responsibilities
- Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
- Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
- The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital
- Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
- Provide and obtain signatures on required forms and consents
- Obtain, verify, and enter complete and accurate demographic information