Hospital Patient Services Clerk 2

Will be responsible for coordinating complex scheduling procedures across multiple radiology modalities (CT, MRI, Ultrasound, Fluoroscopy, Women’s Imaging, etc). Coordinate schedules across multiple locations for Upstate Radiology: UH, CGH, Nappi Wellness Institute, Verona, and 550 Harrison.

Responsibilities

• Utilize an in-depth understanding of the scheduling requirements for each radiology area and extensive knowledge of hospital and departmental services to ensure patients are scheduled in the appropriate place and time with all pre-requisites met.
• Obtain accurate and complete order information at the time of scheduling, request additional information/documentation and pertinent medical records if needed.
• Enter patient demographic information, insurance information, and authorization details.
• Communicate detailed appointment information and preparation instructions to referring provider’s office or patient.
• Demonstrate excellent customer service skills, presenting a positive image to all callers, including referring physicians, patients, and office personnel.
• Accurately keyboard while simultaneously talking to patients and providers to ensure precise and complete documentation of interactions.
• Multitask and prioritize between callers with varying needs using tact and diplomacy.
• Become proficient in managing multiple scheduling, registration, and call center applications.

Requirements

• Basic knowledge of anatomy.
• Must meet one of the following qualifications:
  • NYS Department of Civil Service Eligible list or eligible for transfer.
  • Qualified employee of the State University of New York with one year of permanent competitive or 55-b/55-c service as a Hospital Patient Services Clerk 1 or as a Nursing Station Clerk 1.
  • Two years of full-time clerical, secretarial, or patient care experience in a health care setting (open competitive, non-competitive, NY HELPS).

Schedule

• 40-hour work week, Monday – Friday, day shift (7:00 am - 4:30 pm).
• Call Center hours are 7:00 am - 5:30 pm.
• May be asked to work outside of normal shift as staffing necessitates.

Pay

$42,641

Status: Contingent Permanent