Hospital Operations Senior Manager

About the role

This position provides site leadership for 18 to 20 service lines and oversees approximately 500 caregivers, and ~$36M in expense as assigned by the Hospital President. This role reports to the Hospital President and is accountable for the financial and operational performance of assigned operational areas, including oversight of operating and capital budgets, caregiver engagement, and safety/quality outcomes.

Responsibilities

• Provides operational leadership with commitment to Intermountain Healthcare's vision, and goals of Intermountain Healthcare.
• Successfully balances short-term and long-term objectives.
• Focuses on value-added efforts.
• Ensures the assigned departments are following the quality programs of the hospital to ensure ongoing monitoring for quality of patient care.
• Ensures required quality control programs are set up in the departments.
• Ensures the departments are meeting the Joint Commission standards, state rules and regulations, and federal guidelines.
• Provides oversight for operational and capital budgets.
• Evaluates, facilitates and directs improvement in operations, standards of service, and attainment of available resources to obtain efficient and effective outcomes.
• Facilitates collaborative problem solving among interdepartmental disciplines.
• Achieves operating results through strategic thinking, maintains a customer focus, builds relationships, develops staff and motivates teams.
• Maintains a customer focus, builds relationships, develops staff and motivates teams.
• Makes sure the departments are meeting the Joint Commission standards, state rules and regulations, and federal guidelines.
• Monitors and reports on patient experience.
• Inspires managers to lead departments to meet hospital patient experience expectations and patient care is extraordinary.
• Works effectively with other support staff and key support departments on trouble shooting and problem-solving issues.
• Promotes employee engagement within this Sr. Manager’s area of accountability.
• Partners with other leaders for emergency preparedness, facility oversight, strategic planning, best practice initiatives and benchmarking, as well as an integrated delivery system.
• Achieves improvement in identified areas of opportunity using data through continuous improvement efforts utilizing the One Intermountain Operating Model (IOM).
• Leads and advises process improvement teams from beginning to end of improvement efforts.
• Communicates improvement and associated outcomes to key stakeholders.
• Coordinates and completes special projects as assigned by the Hospital Administrator.

Requirements

Bachelor’s degree in business or healthcare field obtained through an accredited institution. Education is verified. Three years leadership experience. Demonstrated excellent interpersonal and communication skills. Demonstrated leadership abilities. Demonstrated organizational skills. Demonstrated success with operational outcomes and physician relationships.

Qualifications

• Bachelor’s degree in business or healthcare field obtained through an accredited institution.
• Master’s degree in business or healthcare related field obtained through an accredited institution.
• Intermountain Operating Model training and evidence of use in practice.
• Experience with Intermountain Healthcare's Physician Contracting.

Skills

Excellent interpersonal and communication skills.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Pay

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $59.50 - $91.84

Schedule

Scheduled Weekly Hours 40