Hospital Operations Manager II

Position Summary

The Hospital Operations Manager is responsible for managing the daily operation of a hospital-based Asset360 program, which includes managing the customer relationship and supervising employees. The Hospital Operations Manager is responsible for managing and maximizing equipment utilization, inventory and supplies and for participating in revenue growth activities to achieve the short and medium-term financial and operating objectives.

Responsibilities

• Proactively manages customer on-site service program (i.e. Asset360) and provides leadership and direction to all on-site employees to ensure business objectives are achieved.
• Promotes revenue growth, cost containment and expansion of services with customers.
• Demonstrates in-depth knowledge of medical. Conducts training for the company and customer staff on medical equipment.
• Manages equipment inventory and par levels consistent with contract terms, pricing and policies.
• Manages missing and lost equipment, accessories and software upgrades.
• Understands and performs audits and periodic internal reviews to ensure proper business management practices are followed.
• Complies with patient privacy laws in all matters.
• Participates in hospital committees (e.g., Infection Control, Quality Control, Product Evaluation, Safety and Security Committees).
• Integrates appropriate hospital protocols and processes into daily activities.
• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
• Recruits, trains and develops employees. Provides cross and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement.
• Promotes communication among team members to create visibility for internal staff and the customer.
• Makes sound and timely decisions.
• Holds self and staff accountable for completion of assignments.
• Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and/or disagreements.
• Ensures accurate documentation for billing and regulatory compliance.
• Understands billing for account invoices and assists with account receivable collections.
• Performs other assigned duties.

Qualifications

• Bachelor’s degree preferred or equivalent work experience.
• 5 years of supervision/management experience and customer excellence experience.
• Prior work experience in hospital setting preferred.
• Knowledge of the healthcare industry; an understanding of hospital medical equipment is preferred.
• Business and financial management expertise to assist with contract management and account margin maintenance.