Hospital Manager - Northlake Veterinary Hospital

About the role

For over three decades, Northlake Veterinary Hospital has defined comprehensive veterinary care in Mandeville, Louisiana. Since 1991, we have built a profound foundation of trust, reflected by our excellent 4.8-star Google rating from the community we serve. We pride ourselves on offering full-service medical support, encompassing diagnostics, advanced care, surgery, and urgent care, ensuring we are prepared for every aspect of a pet’s health journey. If you are looking for a hospital where you can immediately step into a high volume of complex cases and grow your clinical expertise alongside six skilled veterinarians, this is the environment where you can truly do your best work.

Responsibilities

• Cultivate a healthy culture aligned with our WAG values.
• Guide the career development of all team members, from onboarding and training to long-term growth and success.
• Drive business success by managing the P&L, labor costs, and inventory to meet and exceed business goals.
• Take the lead on recruiting, interviewing, and hiring top talent for all hospital roles.
• Champion the client experience by ensuring every client and pet receives exceptional service, proactively addressing concerns to build lasting community relationships.

Requirements

• Proven experience managing a P&L, with a track record of driving results.
• Successful background in recruiting, interviewing, and building high-quality teams.
• Exceptional leadership skills with the ability to foster a positive, high-performing culture.
• Strong communication and conflict-resolution skills.
• Previous management experience in a veterinary, medical, or customer-focused retail environment is required.

Qualifications

• Competitive compensation based on experience and role.
• Comprehensive benefits package including Medical, Dental, Vision insurance, Employee Assistance Program (EAP), 401k retirement options, Life Insurance, and Disability coverage.
• Opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• Discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

Benefits

• Stability of a local practice backed by the comprehensive benefits and resources of a larger network.
• The focus is on investing in you, so you can focus on what you love.

Schedule

We operate with extensive hours, offering care from 7:00 AM to 8:00 PM daily, including dedicated urgent care hours on Sundays, ensuring a consistent flow of complex and emergent cases.

Pay

Competitive hourly rate or salary based on your experience and role.

Skills

• Proven experience managing a P&L.
• Successful background in recruiting, interviewing, and building high-quality teams.
• Exceptional leadership skills with the ability to foster a positive, high-performing culture.
• Strong communication and conflict-resolution skills.
• Previous management experience in a veterinary, medical, or customer-focused retail environment.

Benefits

• Comprehensive coverage options including Medical, Dental, and Vision insurance.
• Access to Employee Assistance Program (EAP).
• 401k retirement options.
• Additional financial protection benefits like Life Insurance and Disability coverage.
• Opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

Company Information

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

WAG Values

• Work Together
• Amaze
• Grow

EEO Statement

Equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.