Hospital Manager - Milford Veterinary Hospital

About the role

Milford Veterinary Hospital is dedicated to delivering the highest possible level of veterinary medicine in Milford, New Hampshire. We operate on the principle of treating every patient as if they were our own, emphasizing high-quality, low-stress care for all. This commitment to excellence is reflected in our multiple distinctions: we are an AAHA Accredited hospital, a Fear Free Certified practice, and officially recognized as Cat Friendly. Our outstanding 4.8-star Google rating shows the tremendous trust the community places in our care.

Responsibilities

• Cultivate a Healthy Culture: Champion for a positive, engaged, and collaborative team environment that aligns with our WAG values.
• Develop Your Team: Guide the career development of all team members, from onboarding and training to long-term growth and success.
• Drive Business Success: Take ownership of the hospital's financial health, managing the P&L, labor costs, and inventory to meet and exceed business goals.
• Build a High-Performing Team: Lead recruiting, interviewing, and hiring top talent for all hospital roles.
• Champion the Client Experience: Ensure every client and pet receives exceptional service, proactively addressing concerns to build lasting community relationships.

Requirements

• Proven experience managing a P&L, with a track record of driving results.
• Successful background in recruiting, interviewing, and building high-quality teams.
• Exceptional leadership skills with the ability to foster a positive, high-performing culture.
• Strong communication and conflict-resolution skills.
• Previous management experience in a veterinary, medical, or customer-focused retail environment is required.

Qualifications

• Proven experience managing a P&L, with a track record of driving results.
• Successful background in recruiting, interviewing, and building high-quality teams.
• Exceptional leadership skills with the ability to foster a positive, high-performing culture.
• Strong communication and conflict-resolution skills.
• Previous management experience in a veterinary, medical, or customer-focused retail environment is required.

Skills

• Proven experience managing a P&L, with a track record of driving results.
• Successful background in recruiting, interviewing, and building high-quality teams.
• Exceptional leadership skills with the ability to foster a positive, high-performing culture.
• Strong communication and conflict-resolution skills.
• Previous management experience in a veterinary, medical, or customer-focused retail environment is required.

Benefits

• Comprehensive coverage options including Medical, Dental, and Vision insurance.
• Access to Employee Assistance Program (EAP).
• 401k retirement options.
• Additional financial protection benefits like Life Insurance and Disability coverage.
• Opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• Discounted veterinary care for your own pets.
• Free 24/7 access to doctors through Teladoc.

Pay

Competitive hourly rate or salary based on your experience and role.

Schedule

Hours vary based on the needs of the hospital.