Hospital Manager II

About the role

We are seeking a highly experienced Veterinary Professional to join our leadership team as Hospital Manager at our Lancaster, MA location.

Responsibilities

• Mentor the staff and oversee the business operations and maintenance of the facility
• Ensure the business growth and profitability of the practice
• Support the hospital’s mission of delivering high quality patient care and exceptional client service
• Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service
• Aid in the formulation of objectives and policies to ensure efficient and profitable hospital operations
• Hire, review, discipline, and terminate professional staff, in accordance with and with the approval of the Regional Management team
• Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses
• Work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures)
• Participate in the evaluation process with Regional Management team
• Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success
• Minimize patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis
• Maintain client/patient medical/surgical records and ensure all necessary logs are kept up-to-date through established protocols
• Supervise the administration and case review of client medical complaints
• Positively represent the hospital and VCA in the professional community and to the general public

Qualifications

• 2 to 3 years of customer service and financial budget management experience
• Knowledge of sales and marketing techniques
• Excellent verbal and written communication skills, especially to a diverse range of audiences and settings
• The ability to make decisions, delegate responsibility and achieve results with hospital team members
• Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude
• Respect for and willingness to work with clients and their pets
• Must be able to handle multiple tasks and deal with an environment of changing priorities

Skills

• Customer service and financial budget management experience
• Sales and marketing knowledge
• Verbal and written communication skills
• Decision-making and delegation abilities
• Professional demeanor and interpersonal skills
• Handling multiple tasks and managing changing priorities

Benefits

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!