Hospital Manager
VCA High Peaks Animal Hospital is a general small animal practice located in Ray Brook, NY. We offer a full range of veterinary services including surgery, dentistry, boarding, ultrasound, radiology, vaccinations, spay and neuters.
About The Role
Under the guidance of the Field Leadership team and in partnership with the Medical Director, the Hospital Manager plays a critical role in the daily operations of the hospital. This includes supporting the team, overseeing business functions, and ensuring a culture of excellence in both medical care and client service. You’ll be responsible for mentoring and developing hospital staff, managing operations and facility maintenance, supporting business growth and profitability, and helping to build a collaborative, respectful, and compassionate workplace.
Responsibilities
- Lead and support the veterinary, technical, and client service teams in achieving hospital goals
- Foster a strong hospital culture focused on quality care and client satisfaction
- Partner with the Medical Director to develop and implement operational goals and hospital policies
- Manage hiring, performance reviews, and team development, with support from Regional leadership
- Monitor hospital finances, budgeting, and KPIs to ensure long-term success
- Ensure compliance with company policies, safety standards, and local regulations
- Help maintain a positive and engaging work environment for all team members
Qualifications
- 2+ years of experience managing teams and overseeing business operations (budgeting, KPIs, staffing)
- Proven ability to hire, coach, and develop high-performing teams
- Familiar with marketing, client engagement, and driving business growth
- Strong communicator—clear, empathetic, and confident across all levels
- Skilled at juggling priorities in a fast-paced, service-oriented environment
- Passionate about people, pets, and building a positive workplace culture
Pay
The annualized base salary for this position typically ranges from $72,000 to $75,000 annually based on experience and credentials, with bonus potential.
Benefits
- Medical, dental, and vision coverage
- Paid vacation and sick days
- 401(k) retirement plan
- Generous employee pet discounts