Hospital Manager

About the Role

Livewell Hospital Managers are builders. In this role, you will help launch, grow, and stabilize a brand-new hospital from the ground up. This means creating the culture, team, and operational rhythm that define long-term success. You will establish a community landmark, not just manage a clinic, in close partnership with your Founding DVM and regional leadership.

Responsibilities

• Establish hospital culture, standards, and expectations from day one, implementing Livewell operational playbooks and partnering with the Founding DVM to align medical and business strategy.
• Develop and execute local marketing strategies, building relationships with community organizations and local businesses to champion Livewell’s brand presence and drive visit trends.
• Lead the interviewing and hiring process for all support roles, building a cohesive, growth-oriented team culture and holding teammates accountable to high performance and behavioral standards.
• Manage P&L performance, labor costs, and inventory controls; identify and execute opportunities to improve profitability and operational efficiency.
• Create systems that support hospitality and efficiency, ensuring high-quality service aligned with Livewell standards and proactively resolving client concerns.

Requirements

• High energy, enthusiasm, and a strong growth mindset.
• Demonstrated grit, resilience, and the ability to navigate ambiguous start-up dynamics.
• Experience building and developing teams with a positive, culture-focused leadership style.
• Willingness to learn and own financial performance (P&L, labor, inventory).
• Strong communication and organizational skills with the ability to balance execution and strategy.
• Previous management experience in veterinary, medical, retail, or service environments is preferred.
• De novo or start-up experience (specifically within veterinary medicine) is strongly preferred.

Benefits

• Highly competitive salary package with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Employee Assistance Program (EAP).
• 401k retirement plan with company match.
• Life insurance and disability coverage.
• Extensive leadership development programs and a peer network of experienced Hospital Managers and Operations Directors specializing in de novo growth.
• Access to a nationwide community of over 20,000 veterinary professionals.
• Generous paid time off.
• Discounted veterinary care for your own pets.
• Free 24/7 access to doctors through Teladoc.

About the Company

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 900+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. The company is proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.