Hospital Manager

About the role

Uptown Animal Hospital is seeking veterinary professionals dedicated to providing the highest standard of small animal care. Our commitment to excellence is reflected in our stellar 4.6‑star Google rating and confirmed AAHA accreditation, demonstrating our deep commitment to superior medical protocols. Joining our practice means stepping into a trusted community institution where you will be empowered to practice compassionate, modern medicine every day. You will join a high‑performing team in a dynamic urban environment located in the vibrant, world‑class city of Chicago, Illinois. Outside the hospital you’ll enjoy a rich cultural landscape of iconic museums, architectural marvels, fine dining, entertainment, diverse neighborhoods, and lakefront access. As part of the Mission Pet Health family, you gain the stability of a local practice backed by the comprehensive benefits and resources of a larger network, with ongoing education and development programs designed to help you achieve your professional goals, whether earning a new credential or moving into a leadership role.

Responsibilities

• Cultivate a Healthy Culture: Champion a positive, engaged, and collaborative team environment aligned with our WAG values.
• Develop Your Team: Guide the career development of all team members, from onboarding and training to long‑term growth and success.
• Drive Business Success: Own the hospital's financial health, managing the P&L, labor costs, and inventory to meet and exceed business goals.
• Build a High‑Performing Team: Lead recruiting, interviewing, and hiring top talent for all hospital roles.
• Champion the Client Experience: Ensure every client and pet receives exceptional service, proactively addressing concerns to build lasting community relationships.

Requirements

• Proven experience managing a P&L, with a track record of driving results.
• Successful background in recruiting, interviewing, and building high‑quality teams.
• Exceptional leadership skills with the ability to foster a positive, high‑performing culture.
• Strong communication and conflict‑resolution skills.
• Previous management experience in a veterinary, medical, or customer‑focused retail environment is required.

Benefits

As part of the Mission Pet Health family, you receive the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you so you can focus on what you love. Our comprehensive benefits package is designed to support you at every stage; eligibility for specific benefits varies based on your role and hours worked.

• Health & Wellbeing: Medical, Dental, and Vision insurance, plus access to an Employee Assistance Program (EAP) for all teammates.
• Financial Security: 401(k) retirement options, Life Insurance, and Disability coverage.
• Commitment to Growth: Opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.
• The Power of a Network: Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.
• Valuable Perks: Discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

Pay

Competitive hourly rate or salary based on your experience and role.