Hospital Liaison

About the role

The Hospital Liaison will focus on coordinating patient care in hospital settings located across the Buffalo, NY area. Assist social workers and discharge planners to create individual equipment plans for a safe discharge. Educate patients, hospital staff, and physicians on durable medical equipment usage and insurance qualifications. Review and analyze patient clinical charts to determine insurance coverage and qualifications for durable medical equipment. Obtain proper documentation to submit to insurance and conduct insurance verifications across multiple computer platforms. Maintain adequate stock in consignment closets, including daily inventory checks and documenting in Microsoft Excel. Size and supply equipment to meet patient needs and coordinate deliveries with caregivers and home agencies. Enter patient records and orders into an electronic order database. Jump in to problem-solve in real time when barriers to discharge arise, collaborating with hospital partners and internal teams. Be on your feet off and on for 6–8 hours per day while safely maneuvering carts with equipment throughout the hospital. Engage with patients, families, and hospital staff in an outgoing, approachable manner while knowing when to pause, listen, and respond with empathy. Manage competing priorities, make sound judgment calls, and follow through on tasks to completion with minimal supervision.

Responsibilities

• Aid in creating individual equipment plans for a safe discharge
• Educate patients, hospital staff, and physicians on durable medical equipment usage and insurance qualifications
• Analyze patient clinical charts to determine insurance coverage and qualifications for durable medical equipment
• Submit proper documentation to insurance and conduct insurance verifications across multiple computer platforms
• Maintain adequate stock in consignment closets, including daily inventory checks and documenting in Microsoft Excel
• Size and supply equipment to meet patient needs and coordinate deliveries with caregivers and home agencies
• Enter patient records and orders into an electronic order database
• Problem-solve in real time when barriers to discharge arise, collaborating with hospital partners and internal teams
• Engage with patients, families, and hospital staff in an outgoing, approachable manner while knowing when to pause, listen, and respond with empathy
• Manage competing priorities, make sound judgment calls, and follow through on tasks to completion with minimal supervision

Requirements

• Personality is key: we are willing to train the technical aspects of the role for the right person
• Medical field experience is preferred but not required if you bring drive, curiosity, and compassion
• Professional and courteous demeanor; consistently respectful and kind in all interactions
• Excellent verbal and written communication skills and strong customer service mindset
• Ability to work effectively in a team and adapt to consistently changing situations while managing multiple tasks at once
• Capable of self-direction, independence, and reliability; self-motivated and requires minimal supervision
• Strong follow-up skills and ownership of responsibilities from start to finish
• Outgoing and comfortable talking to people across all levels of the hospital, while being a strong listener
• Ability and willingness to be physically active on the job, including walking, standing, and moving carts with equipment for much of the day
• Ability to comprehend patient clinical charts with a background in medical terminology preferred
• Computer skills including Microsoft Suite and navigating different hospital based digital platforms
• Motivated to become a long-term asset within the organization and to actively learn the healthcare industry with empathy and commitment

Qualifications for Success

• Bachelor’s degree in a related field preferred, High School Diploma or GED required
• Experience with home care, long-term care, health care administration, social work, or nursing preferred, but not required for highly motivated candidates
• Valid New York State driver’s license

What We’re Looking For

Personality is key: we are willing to train the technical aspects of the role for the right person. Medical field experience is preferred but not required if you bring drive, curiosity, and compassion. Professional and courteous demeanor; consistently respectful and kind in all interactions. Excellent verbal and written communication skills and strong customer service mindset. Ability to work effectively in a team and adapt to consistently changing situations while managing multiple tasks at once. Capable of self-direction, independence, and reliability; self-motivated and requires minimal supervision. Strong follow-up skills and ownership of responsibilities from start to finish. Outgoing and comfortable talking to people across all levels of the hospital, while being a strong listener. Ability and willingness to be physically active on the job, including walking, standing, and moving carts with equipment for much of the day. Ability to comprehend patient clinical charts with a background in medical terminology preferred. Computer skills including Microsoft Suite and navigating different hospital based digital platforms. Motivated to become a long-term asset within the organization and to actively learn the healthcare industry with empathy and commitment.

Benefits That Go Beyond the Basics

• Medical, Dental, and Vision insurance
• 401(k) with 3% company contribution after one year and 1,000 hours worked
• Generous PTO, vacation time, and 9 paid holidays
• Optional Short-Term Disability & Company-Paid Long-Term Disability
• Free, confidential Employee Assistance Program
• Exclusive Tuition Reimbursement Program with Niagara University
• Opportunities to give back through community engagement programs

Compensation

$23.00 - $25.00 per hour, dependent on experience

Shift

Monday–Friday, 8:30am–5:00pm
One Saturday per month and rotating holidays required, 10:00am–2:00pm

Location

Ability to travel to multiple hospital sites in the Greater Buffalo area, role requires being onsite in the hospital setting.