Hospital Donation Coordinator 2, In-House (Nurse, RN, RT)

About the role

The Hospital Donation Coordinator 2, In-House (HDC 2, IH) is responsible for improving the hospital’s donation performance by assessing hospital donation outcomes, developing professional relationships with key contacts, and analyzing data to improve processes. The role involves frequent travel to hospitals within the Infinite Legacy service area, where the coordinator will perform follow-up after donation activity, round on key units, and facilitate educational activities.

Responsibilities

• Develops and maintains client hospital profiles, performs needs assessments to identify obstacles in the donor systems, and implements customized strategic plans to increase hospital-wide organ and tissue donation.
• Plans and implements individualized educational programs to meet educational needs for clients.
• Regularly provides formal and informal education, purposeful rounding, incorporates donation education in staff meetings, hospital skills days and/or learning management system, engages in real-time education during donation activity, and develops and/or revises materials as needed.
• Recognizes the donation challenges and opportunities for each institution and incorporates solutions, based on the strategic plan, into planning of educational programs.
• Carries out activities as described in hospital donation plans for assigned hospitals within the Infinite Legacy service area.
• Works collaboratively with key hospital leaders, administrators, physicians, and nurses to build comprehensive donation systems.
• Ensures that all aspects of the organ and tissue donation processes are understood, and regulatory compliance is achieved.
• Conducts timely after-action review sessions of recoveries and referrals with key clients to analyze the efficiency of the hospital donor process, identify obstacles, and evaluate client satisfaction with Infinite Legacy’s services.
• Provides timely on-site referral follow up for on-going organ referrals as applicable.
• Navigates hospital electronic medical records to locate, document and update pertinent health information in Infinite Legacy’s medical record system.
• Collaborates with the medical team, reviews the plan of care, facilitates effective communication and coordinates with Infinite Legacy clinical teams as appropriate.
• Rounds regularly and provides education for non-acute units and support departments.
• Conducts regular performance coaching meetings with hospital administration, physicians, and nursing leadership.
• Recruits key hospital personnel to serve as donor program champions and advises on policy and procedures.
• Provides regular feedback to hospital clients and key Infinite Legacy team members including results from medical record reviews, quality assurance mechanisms, donor referral and recovery information, donor outcomes, Hospital Services strategies and research, and plans for future activities.
• Compiles, analyzes, and reports data to hospital partners monthly; adjust strategic plans to meet hospital needs.
• Works cooperatively with the Hospital Services team to ensure that all departmental standards and hospital services are fulfilled, regardless of prior individual calendar planning.
• Proactively aids internal donation team members by anticipating challenges and responding on-site to assist with organ or tissue cases.
• Maintains accurate and timely documentation in each hospital’s profile of regulatory data points, activity, rounding, and outcome of medical record reviews in accordance with departmental goals.
• Responsible for making sure each of the above policies meets the clinical needs of the organization and current policies are uploaded to the internal electronic system.
• Required attendance and participation in organizational trainings, both internal and with hospital partners.
• Collaborates with Infinite Legacy’s Community Outreach team to work with the hospitals to provide education to hospital staff and their surrounding communities about organ and tissue donation.
• Works to facilitate hospital participation in Donate Life Month activities and other community outreach activities as applicable.
• Trains new team members.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in healthcare, communications, education, science, or a similar field required. In lieu of a Bachelor's degree, an Associate’s degree and an additional 2 years of relevant work experience may be considered.
• Minimum of 2 years in the Hospital Services department or comes to the role with previous nursing, respiratory therapy or applicable OPO experience.
• Demonstrated abilities in both autonomous project management and effective teamwork are required.

Skills

• Proactive team player dedicated to enhancing the quality of donation and transplantation.
• Conscientious, ethical, and possesses strong interpersonal skills that contribute to working effectively with a variety of medical professionals.
• Acts with flexibility to maintain order in an environment of changing priorities and be capable of handling highly stressful situations in a calm, professional manner.
• Strong organizational skills demonstrated competence in short and long-range strategic planning, and the ability to participate as a member of a team is essential.
• Demonstrated public speaking ability is also a valued skill.
• Demonstrated planning, critical thinking, negotiating, creative problem-solving and analytical skills.
• Ability to build relationships with clients of diverse backgrounds in all areas of a healthcare organization.
• Customer-service oriented self-starter who can work with or without direct supervision.
• Must be capable of quickly assessing the organization's needs and providing support.

Benefits

This position requires employees to be fully vaccinated and be able to provide proof. Join Our Team & Enjoy Great Benefits! At Infinite Legacy, we care about our employees' well-being, both at work and in life. That's why we offer an excellent benefits package designed to support you and your family. Our Benefits Include: Health, Dental & Vision Insurance: Comprehensive coverage for you and your loved ones. Paid Time Off: Take the time you need to relax and recharge. 401K: Plan for your future with employer contributions. Life & Disability Insurance: Peace of mind, no matter what happens. Pet Insurance Discounts: Because your furry friends matter too! Tuition Reimbursement: We support your growth and development with education assistance. Join our team today and experience a workplace that truly values you!