Hospital Development Coordinator

Responsibilities

• Develops and implements marketing plan that creates change in physician and hospital practice in the donor referral and family counseling processes that ultimately increases organ and tissue donation in assigned portfolio.
• Performs quantitative and qualitative analysis of hospital market to characterize donor potential and identifies and engages decision-making individuals who can influence hospital protocols to include best demonstrated practices for donor referrals and family counseling.
• Conducts education needs assessments for assigned hospitals and develops and implements educational plan.
• Establishes multi-disciplinary councils within assigned hospitals, using peer level influence in order to forge a consensus about standards of practice for the donor referral and family counseling and request process.
• Identifies decision-making individuals in assigned hospitals including chairpersons of medical staff, medical executive committee, ethics and critical care committees, surgery and medicine departments, and referring physicians and nurses from trauma, neurosurgery and critical care.
• Conduct individual meetings and gain support from each party, guide the group discussion and outline and implement next steps.
• Conduct field coaching and provide feedback for skill development in written and oral communications, public relations and sales and negotiation skills for clinical coordinators.
• Utilize superior customer service skills to develop and maintain relationships with referring physicians and nursing staff and medical and executive leadership in assigned hospitals.
• Disseminate and interpret data and research on increasing organ and tissue donation for medical academic audiences and policy review committees who can affect change in hospital standards of practice.
• Design curriculum for and conduct professional education programs.
• Respond to customer service-related issues in hospital portfolio with appropriate internal and external individuals and utilizing problems solving skills to coordinate proactive follow-up plan that ensures immediate conflict resolution.
• Make policy recommendations to hospital administration to ensure hospital compliance with state and federal regulations and increase referral and improve donation outcomes.
• Develop and conduct accredited educational programs for healthcare professionals.
• Customize professional education materials for one on one presentations/discussions, large and small audience educational forums.
• Support internal staff and provide guidance on hospital relationships.
• Develops and maintains robust hospital profiles.
• Maintains accurate and timely documentation of all hospital development activities.

Qualifications

• Education Required: BA or BS in Business, Education, Public Health, or Health care related field.
• Experience: Two to four years of healthcare experience with families, counseling, bereavement and/or crisis intervention or 3-5 years of experience in hospital relations or OPO.
• Experience with performance improvement strategies, stakeholder engagement, and project coordination is applicable.
• Proven ability to build and maintain strategic relationships with healthcare professionals, including physicians, nurses, and hospital administrators.
• Ability to initiate and lead multi-disciplinary teams or councils to improve hospital donation practices and family care.
• Experience delivering hospital-based education or in-service training programs to clinical staff, including nurses, physicians, and administrators.
• Excellent communication (verbal and written), interpersonal, and presentation skills.
• Computer Skills: Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel is required.