Hospital Communications Specialist - Medical Center University (Part-Time/50%)

Position Responsibilities

• Covers response of internal and external staff to multiple types of emergency situations.
• Facilitates medical communications during emergency situations.
• Executes hospital-wide communication procedures for major system outages, inclement weather, and disaster situations.
• Maintains the release of information status in the patient profile in the hospital inpatient directory.
• Affords assistance to users with service and information related to communication technologies.
• Plays call processing and on-call services for outside and affiliated agencies.
• Screens calls and directs communications among faculty, staff, and students; patients and visitors; law enforcement agencies; and the general public.
• Places long distance and international calls.
• Establishes multiple-party conference calls and monitored calls.
• Responds to incoming calls on the Telecommunications Device for the Deaf.
• Operates and maintains the Amcom call processing system.
• Operates and maintains the Hospital Paging System and Pagers.
• Understands and applies basic knowledge of computer technology and various software packages.
• Maintains unit quality control.
• Provides input in the development of unit policies and procedures.
• Performs job functions efficiently and effectively.

Knowledge, Skills And Abilities

• In-depth knowledge of unit, department and institutional routines, functions, policies, procedures, and forms.
• Familiarity with Telecommunications Center emergency procedures and hospital disaster plans including Hospital Incident Command System (HICS) and HIPAA.
• Knowledge of medical terminology.
• Knowledge of telecommunication systems and ability to operate systems efficiently.
• Skill in utilizing a computer, software, online systems, and conventional office equipment.
• Ability to communicate effectively with patients, visitors, staff, public in a variety of situations.
• Ability to work in a high intensity environment.
• Ability to prioritize work assignments and daily tasks.
• Ability to read, interpret and accurately execute oral and written instruction and exercise judgment in its application.
• Ability to document information timely and accurately.
• Ability to work effectively in a noisy environment.
• Good hand-eye coordination, manual dexterity, and ability to execute oral and written instructions.

Pay & Benefits

Pay Grade: 10
Salary: $21,349.80
Percent of Time: 50%

Schedule

• During Initial Training: Between the hours of 0800 - 1630 Mon-Fri
• During Continued Training: Between the hours of 1500 - 2130 Mon-Fri
• Schedule After Training: 0700-1730 Saturday and Sunday including holidays.
• Flexibility for coverage and on-call as necessary.

Location

University of Iowa Health Care Medical Center
University - 200 Hawkins Drive, Iowa City, IA 52242

Staff Type

Merit

Minimum Eligibility Requirements

• High school graduation or equivalent and;
• Any combination of clerical experience and/or college or university coursework which is equivalent to two years of full-time employment.
• Experience (typically 3-6 months) in a call center or equivalent communications environment using computerized systems and involving responses to immediate decision and action demands.

Contact Information

Organization: Healthcare
Contact Name: Kandis Schmitz
Contact Email: kandis-schmitz@uiowa.edu