Hospital Cashier

General Summary

The Financial Counselor is responsible for seeking appropriate funding based upon patient requirements, providing information and education to patients, family members, and guarantors, counseling patients/guarantors on financial liability, payment plan options, and outside financial resources, analyzing financial and eligibility data, and managing the patient's account until discharge.

Duties and Responsibilities

• Seeks appropriate funding based upon patient requirements, collecting supporting documentation (payroll stubs, tax returns, credit history, etc.), as required.
• Provides information and education to the patient, family member and/or guarantor regarding the application/documentation process.
• Counsels patient/guarantor on patient’s financial liability, third-party payer requirements and outside financial resources, including Private Organizations and Foundations, eligibility vendor(s), Medicaid, Medicare, Tricare, and/or federal disability programs, etc.
• Counsels patient/guarantor of payment plan options and establishes appropriate payment plans.
• Aids patient/guarantor in completing applications for applicable funding sources, financial statement and/or payment contract when required according to hospital policies.
• Analyzes such applications along with income/residential documentation in order to advise the patient of available options.
• Initiates requests for charity write-off, when applicable.
• Analyzes financial and eligibility data, and length of disability to determine potential eligibility for federal, state, and/or county programs, completing the necessary documents within the time limits specified by the appropriate government agency.
• Determines and manages proper course of action for optimal reimbursement of healthcare charges (e.g., spend down eligibility, out-of-network, Cobra coverage, etc.).
• Informs patient/guarantor of flat-rate/discount programs and assists patient with the application process, ensuring that adjustments are requested and processed.
• Follows-up on eligibility applicants' status and review accounts in MANG pending status.
• Performs financial counseling on uninsured and underinsured patients for pre-service, time-of-service and post service basis.
• Interviews patient and/or their representative either via telephone or in-house to accurately update demographic information, financial and insurance data necessary to complete the financial counseling process.
• Reviews self-pay inpatients and newborn accounts on a daily basis.
• Communicates with patients, family members and guarantors, third party payers, local/governmental agencies, attorneys, employers, physicians/office staff and contracted vendors/agencies.
• Internal contacts include the Pre-Certification Department, Inpatient Verification, Patient Access, Social Services, Utilization Review/Case Management, Ancillary and Patient Care Services Nursing department staff.
• Exhibits exceptional customer service and communication skills to effectively communicate with physicians, physician’s office staff and patients.
• Serves as on-site resource for walk-in patients requesting assistance: understanding current or prior bills, difficulty paying their bills and updating missing or incomplete insurance information on prior accounts.
• Generates itemized bill(s) and submits refund request.
• Manages and monitors accounts in the pending eligibility financial class; follows-up on eligibility applications status, reviews accounts in MANG pending status and provides appeal assistance as needed.
• Rebills Medicaid MANG pending accounts upon approval.
• Manages cashier duties as assigned.
• Receives, posts and balances payments.
• Prepares bank deposits daily.
• Totals money received and verifies totals with cash on hand.
• Reconciles totals when errors are found.
• Prepares report of daily transaction and document on shared drive.

Required Knowledge, Skills and Abilities

• High school diploma required or equivalent.
• Associate’s Degree or equivalent combination of education and/or work related experience.
• Previous work experience of at least two (2) years within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling and/or financial clearance.
• Knowledge of general insurance guidelines and regulations.
• Excellent verbal and written communication skills.
• Strong interpersonal skills are required in handling internal and external customers.
• General computer literacy and knowledge.
• Proficient of Microsoft Office applications.
• Strong customer service skills with the ability to effectively communicate with physicians, physician’s office staff and patients.
• A strong, detail-oriented mindset and good analytical skills.
• Must possess proficiency in medical terminology and insurance terminology.
• Ability to adjust quickly to changes in workflow and prioritize effectively.
• Ability to work effectively as a member of a multidisciplinary team.
• Ability to serve as a mentor for new staff as directed.

Benefits

• Paid Sick Time - effective 90 days after employment.
• Paid Vacation Time - effective 90 days after employment.
• Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month.
• Short and long-term disability and basic life insurance - after 30 days of employment.

Insight Employees

• Are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.
• Are an equal opportunity employer and values workplace diversity!