Hospital Cashier

General Summary

The Financial Counselor is responsible for seeking appropriate funding based upon patient requirements, providing information and education to the patient, family member and/or guarantor regarding the application/documentation process, counseling patient/guarantor on financial liability, payment plan options, and outside financial resources, analyzing financial and eligibility data, and managing the patient's account until discharge.

Duties and Responsibilities

• Sets up and manages payment plans within Mercy’s established guidelines
• Interviews patient and/or their representative to update demographic information, financial and insurance data
• Reviews prior account notes for information aiding the application/payment process
• Ensures the patient’s maximum medical benefits are determined as early as possible
• Communicates with patients, family members and guarantors, third party payers, local/governmental agencies, attorneys, employers, physicians/office staff and contracted vendors/agencies
• Performs financial counseling on uninsured and underinsured patients for pre-service, time-of-service and post service basis
• Reviews self-pay inpatients and newborn accounts on a daily basis
• Generates itemized bills and submits refund requests
• Manages and monitors accounts in the pending eligibility financial class; follows-up on eligibility applications status, reviews accounts in MANG pending status and provides appeal assistance as needed
• Rebills Medicaid MANG pending accounts upon approval
• Performs cashier duties as assigned
• Prepares daily reports and document on shared drive

Required Knowledge, Skills and Abilities

• High school diploma or equivalent
• Associate’s Degree or equivalent combination of education and/or work related experience
• Two (2) years of work experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling and/or financial clearance
• Knowledge of general insurance guidelines and regulations
• Excellent verbal and written communication skills
• Strong interpersonal skills
• General computer literacy and knowledge of Microsoft Office applications
• Strong customer service skills
• Detail-oriented mindset and good analytical skills
• Proficiency in medical and insurance terminology
• Ability to adjust quickly to changes in workflow and prioritize effectively
• Ability to work effectively as a member of a multidisciplinary team
• Ability to serve as a mentor for new staff as directed

Benefits

• Paid Sick Time - effective 90 days after employment
• Paid Vacation Time - effective 90 days after employment
• Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
• Short and long-term disability and basic life insurance - after 30 days of employment

Insight Employees

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Contact Information

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