Hospital Business Office Assistant

Essential Functions

• Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail, and database software in performing work assignments.
• Aid with billing, researching, and calling on insurance claims and patient accounts receivable.
• Aid with insurance verification, patient registration and related data entry and account set up.
• Aid with entering and updating data, as well as monitoring, verifying, confirming, and distributing final schedules.
• Aid with medical records and document management.
• Aid with processing invoices and accounts payable.
• Ensure customer satisfaction by resolving inquiries via phone, walk-in patients, mail correspondence, and accurate account review.
• Establish and maintain good rapport and cooperative relationships with medical staff, co-workers, supervisors, outside physician offices, and others.

Qualifications

• Must possess good oral and written skills, must be able to communicate with hospital contacts both on the telephone and directly, and effectively communicate with all age groups, populations, and individuals within the hospital.
• Knowledge of medical/surgical terminology.
• Good planning and organizational skills.
• Ability to communicate effectively, both orally and in writing.
• Ability to work with a high degree of accuracy and attention to detail.
• Ability to work effectively with others.
• Normal patient care environment with little exposure to excessive noise, dust, and temperature changes.
• Demonstrated ability to handle multiple assignments and work independently with minimal supervision.
• High School Diploma (GED); some college education preferred
• Consistently seeks out continuing education activities relevant to practice areas. Attains initial and mandatory training as defined by hospital guidelines.